IT Support Specialist

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider. Its mission is to make the world’s roads and drivers safer. The company’s AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT’s platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.

This is your opportunity to provide world-class IT support at a fast-growing Cambridge-based company. Your mission will be to help our team become as productive as possible, by working on a variety of day-to-day support tasks, including the set-up and provisioning of laptops (mostly Macs), mobile devices (iOS and Android), printers, and video conferencing (Zoom). As an IT Support Specialist II, you’ll be expected to solve complex internal-facing problems using your own experience and judgment + ability to collaborate with the team when needed.

CMT is looking for a collaborative, customer-committed, and creative IT Support Specialist II who wants to join us in making roads safer by making drivers better!

Responsibilities:

• Work within the department to provide world-class technical assistance for CMT-owned computers, iOS, and Android devices, as well as Enterprise SaaS applications, including provisioning and deprovisioning user accounts

• Follow and maintain internal technical documentation when needed

• Use independent judgment and discretion to work with the ticketing system to triage and resolve end-user requests at a Tier 1 or Tier 2 level

• Assist with the new hire onboarding process, including ordering/provisioning laptops and equipment, and assisting with technical setup

• Consider various options and collaborate with management to determine the hardware and software needs of employees

• Maintain A/V systems and troubleshoot issues related to these systems as they arise

• Communicate with internal team members at every level on a day-to-day basis

• Perform hands-on work as needed (end-user support, troubleshooting, HW/SW installs, upgrades, IT projects)

• Reports to IT Team Lead in US HQ

• This position requires you to be in the office at a minimum of 3 times a week, or as the workload demands

• Complete any additional tasks as they arise

Qualifications:

• Bachelor’s degree or equivalent years of experience and/or certification in a related field

• 2+ years of relevant working experience in a corporate IT environment

• 2+ years of experience managing Apple devices and other computer hardware, ideally in corporate environments

• 2+ years managing cloud SaaS products (Google Apps, Slack, etc.)

• 2+ years supporting users (end-user support, troubleshooting, security HW/SW installs, upgrades, IT/Helpdesk projects); with the ability to provide world-class customer service using excellent communication and tact

• 1-2 years working with JAMF and Microsoft Intune

• Basic understanding of network protocols and the ability to troubleshoot connectivity issues

Nice to Haves:

• Experience Working in a SaaS Startup

• Familiarity with Atlassian products (JIRA and Confluence)

• College Graduate in Information Technology/Information Systems/Information Security

• Apple Certified System Administrator (ACSA)

• Google Certified Administrator

• Linux OS management

• AWS Certification

• ISO 27001/SOC II Type II experience

• Technical program or Project Management experience

• Desire to work in an extremely fast-paced environment

Compensation and Benefits:

• Fair and competitive salary based on skills and experience

• Equity may be awarded in the form of Restricted Stock Units (RSUs)

• Private healthcare

• Life insurance

• Parental leave

• Flexible scheduling and work from home policy depending on role and responsibilities

Base Salary Range

• The base salary range for this position is: 10,897,000 to 13,621,200 HUF. This range is specifically for Budapest, Hungary.

Additional Perks:

• Feel great working to improve road safety around the world!

• Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & Wellness

• Extensive education and employee assistance programs

• CMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!

Commitment to Diversity and Inclusion:

At CMT, we believe the best ideas come from a mix of backgrounds and perspectives.

We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team.

We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit www.cmtelematics.com and follow us on X @cmtelematics.