IT Support Specialist - 1st Level (f/m/d)

Your mission:
• You are the first point of contact for technical inquiries from our customers and users via ticket, phone, or email.
• You reliably prioritize, document, and handle support tickets in our ticketing system.
• You independently analyze and resolve IT issues within 1st level support in a service-oriented manner.
• You escalate more complex issues to our Level 2 experts.
• You deliver excellent customer service and demonstrate empathy when supporting users.

Your profile:
• You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
• You speak English and German at C1 level
• You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization  
• You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
• You work with a hands-on mentality
• You seek to join a company that values participation and encourages initiative

Why us?:
• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin

We are looking forward to your application!