IT Support Responsible (End User Desktop & Mobile Services)

BoschGroup

Bursa, , Turkey permanent

Posted: February 4, 2026

Job Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

• Manage, analyze, resolve, and close IT tickets related to desktop, mobile devices, and end-user services in accordance with defined SLA targets.
• Perform incident and problem management activities, including root cause analysis, solution implementation, and continuous improvement recommendations.
• Provide IMAC services, including ordering, receiving, installation, delivery, repair, disposal, and inventory management of end-user IT devices.
• Respond promptly to service issues and user requests, ensuring high levels of user satisfaction.
• Install, configure, and support hardware, software, and mobile applications, particularly on iOS devices.
• Maintain accurate hardware and software asset records, including recharging activities, using relevant asset management and ITSM tools.
• Provide consultancy and user support for IT tools and services such as Microsoft 365, MS Teams, and related collaboration platforms.
• Participate in new IT roll-out and end-user technology deployment projects.
• Conduct end-user enablement activities, including training, guidance, and adoption support.
• Support the preparation and broadcasting of live events at company locations.
• Contribute to digitalization initiatives, including Power Platform tools, low-code solutions, and GenAI support activities.
• Deliver high-volume or specialized printing requests and manage print center operations at the IB location.
• Coordinate and communicate with external service providers and vendors when required.

• University degree in Information Technologies, Computer Science, or a related field (or equivalent technical experience).
• Minimum 2–4 years of experience in end-user IT support, desktop support, or similar roles.
• Strong knowledge of desktop operating systems and mobile platforms, particularly iOS.
• Intermediate knowledge of computer and network security concepts.
• Experience with IMAC services and IT asset lifecycle management.
• Familiarity with Microsoft 365, MS Teams, and enterprise collaboration tools.
• Experience working in SLA-driven support and ITSM environments.
• Basic knowledge or hands-on experience with Power Platform, low-code solutions, or GenAI tools is an advantage.
• Ability to work with external service providers and vendors.
• Strong communication skills and customer-oriented approach.
• Proficiency in Turkish; working knowledge of English is an advantage.

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