IT Support & Operations Specialist (On-site)

About Visit Seattle

Visit Seattle is a private, non-profit destination marketing organization (DMO) serving Seattle and King County. We exist to responsibly grow the visitor economy for the benefit of the community. 

About the Role

As an IT Support & Operations Specialist, you will play a crucial role in contributing to the smooth operation of our technology systems and operations and providing responsive, friendly support for our team members. You will be responsible for troubleshooting basic to moderate hardware and software issues, assisting with technology-related questions, and collaborating with our IT vendor to address complex technical challenges.

Technology to support includes – desktop and laptop computers, standard office and productivity software, printers, and teleconferencing equipment. As directed, you may also provide support for large-scale projects or specialized systems.

Candidates must be able to work at our Seattle office.

What You’ll Do

Provide first-level technical support to team members, addressing hardware and software issues promptly and effectively.

Help manage several vendor accounts to ensure all information is accurate and up to date, and quality relationships are maintained.

Assist with the setup, configuration, and maintenance of computer systems, printers, and other technology-related equipment.

Diagnose and resolve basic to moderate technical issues, both remotely and in person, while ensuring minimal disruption to business operations.

Collaborate regularly with our IT vendor to escalate and resolve complex technical problems and coordinate system upgrades and maintenance.

Facilitate procurement and maintain an organized inventory of technology assets and equipment assignments.

Create and update documentation for troubleshooting procedures, technology configurations, and user guides.

Assist with technology-related onboarding and training for new team members, as well as support ongoing training and promotion of good IT-related habits.

Communicate effectively with team members on the status of projects and open support requests.

Learn about industry trends and emerging technologies to help provide proactive support, recommendations, and training.

Provide general support to operations and workflows as needed.

Contribute to a positive, productive, safe, respectful, professional work environment and culture.

Other duties as assigned.

Qualifications

2+ years of relevant experience required.

Experience in technical support and troubleshooting.

Knowledge of hardware, software, and operating systems for end users (Windows and macOS).

Excellent proactive problem-solving skills and attention to detail.

Ability to operate with calm urgency to support team members and meet deadlines.

Effective communication skills, both written and verbal.

Ability to work independently and collaboratively in a team-oriented environment.

Customer-focused mindset with a dedication to providing exceptional service.

Familiarity with ITIL or other IT service management frameworks is a plus.

Intermediate experience with any of the following is a plus: MS Office, Monday.com.

Ability to lift 30 lbs.

What We Offer

Visit Seattle offers a competitive salary and comprehensive benefits package, along with a positive, purpose-driven workplace culture. Our culture is guided by our values of Inclusion, Impact, Commitment, and Excellence. We are passionate about championing our region as a world-class destination for travel and tourism and promoting the economic power of travel. 

Our benefits are always evolving, though here's a peek into your perks:

You'll have 15 days of Paid Time Off to start, with 12 paid office holidays and 1 Personal Holiday.

You'll have 100% medical, dental, and vision coverage paid for by Visit Seattle. In addition, Visit Seattle will cover 75% of premium for family coverage.

You'll receive an organization-paid ORCA card, and subsidized parking in the building's garage (restrictions apply).

You'll be reimbursed for monthly cell phone expenses.

You'll receive 401(k) with up to a 5% organization match.

Pay range: $34 - $36 per hour with an annual incentive up to 5%. Compensation decisions are based on experience and scope of responsibility. 

Our Commitment to Equity

We are proud to be an equal opportunity employer and deeply committed to building a diverse, inclusive, and equitable workplace. We believe that diversity makes us stronger, more innovative, and better equipped to serve our communities. We welcome and encourage applicants from all backgrounds and identities.

We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity, or expression (including transgender status), sexual orientation, pregnancy, marital status, military service or veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state, or local laws and ordinances. sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status or military service. 

Visit Seattle strives to create a meaningful interview experience for candidates. If you need accommodation for a disability or for any other reason during the hiring process, please let us know.