IT Support Officer (Lagos)

Who We Are

Moniepoint Inc. is Africa’s all-in-one financial ecosystem, helping 10 million businesses and individuals access seamless payments, banking, credit, and business management tools since 2019.As Nigeria’s largest merchant acquirer, it powers most of the country’s Point of Sale (POS) transactions. Through its subsidiaries, Moniepoint Inc. processes $22 billion monthly for its customers while operating profitably.

About the role

We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team. The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

Location: Lagos (Lekki and Yaba)

Principal Duties and Responsibilities

• Provide first-line support for hardware, software, and network issues.

• Set up and configure user devices, printers, and other IT devices.

• Install, configure, and maintain software applications and operating systems.

• Respond to service desk tickets, ensuring prompt and accurate resolution of issues.

• Troubleshoot, debug and upgrade existing software and hardware

• Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.

• Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.

• Collaborate with other departments to support and implement IT-related projects andupgrades.

• Document troubleshooting steps, solutions, and IT procedures for future reference.

• Assist in the maintenance and updating of internal IT documentation and user guides.

• Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.

• Escalate complex issues.

To succeed in this role, you need to have

• 1-2 years of experience in IT support, helpdesk, or technical support role.

• Basic understanding of Windows and/or macOS environments, Microsoft Office Suite,
and standard IT hardware.

• Familiarity with Active Directory, remote support tools, and basic networking concepts.

• Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.

• Strong interpersonal and communication skills with a customer-focused attitude.

• Ability to work independently and as part of a team.

• Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or
related field.

• Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).

What we can offer you

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.

• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.

• Compensation: You’ll receive an attractive salary, pension, and health insurance.

What to expect in the hiring process

• A technical interview with a member of the Infrastructure team.

• A behavioral and technical interview with a member of the executive team.

• All interview stages are Virtual