IT Support Officer (Cyprus) - ING430

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here’s what that means for YOU:

   You’ll excel at what you do because you’re in a role that aligns with your skills and passions

   You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it

   We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary:

The Junior IT Support Officer provides first-line technical support to employees, assisting with day-to-day IT issues related to hardware, software, networks, and systems. The role focuses on troubleshooting, user support, and maintaining smooth IT operations while ensuring timely and effective resolution of technical requests. This position is ideal for someone eager to develop hands-on IT skills, gain practical experience, and grow their career within a supportive and fast-paced environment.

Main Duties and Responsibilities:

Provide first-line technical support to employees by troubleshooting hardware, software, and network issues

Assist in the installation, configuration, and maintenance of computer systems, applications, and IT equipment

Respond to and resolve help desk tickets, ensuring timely and efficient issue resolution

Set up and configure new hardware (computers, printers, monitors, etc.) and software for end users

Perform system backups and assist in ensuring data security and disaster recovery processes

Assist with the management of user accounts, permissions, and access controls

Provide support and administration of Microsoft Office 365, including Outlook, Teams, OneDrive, SharePoint, and user license management

Document troubleshooting processes, solutions, and system configurations for future reference

Collaborate with senior IT staff to support ongoing IT projects and initiatives

Ensure all IT systems are regularly updated with patches and security updates

Help with maintaining an inventory of IT equipment and software licenses

Provide support for other IT-related tasks and projects as needed

Main Activities and Responsibilities:

Bachelor’s degree in Information Technology, Computer Science, or a related field

Previous experience in IT support, help desk, or customer service is an advantage but not required

Hands-on experience with Microsoft Office 365 administration and troubleshooting

Basic understanding of computer hardware and operating systems (Windows and macOS)

Familiarity with networking fundamentals (IP addressing, DNS, DHCP, etc.)

Strong problem-solving and troubleshooting skills for hardware and software issues

Ability to communicate technical concepts clearly to non-technical users

Strong time management, organizational, and multitasking abilities

Ability to work independently and collaboratively in a team environment

Comfortable working under pressure in a fast-paced setting

Familiarity with IT support tools, ticketing systems, and remote support tools is an advantage

Microsoft Office 365 certification (Microsoft 365 Certified: Fundamentals or higher) is required

High attention to detail and a proactive, solution-oriented mindset

Strong willingness to learn new technologies and grow within the IT support field

Full-time position with career development and advancement opportunities

Flexibility to take on additional responsibilities as required

Further Info:

Working hours are 09:00 -18:00

The role is in Limassol, Cyprus

Friendly and fun working environment

23+ days annual leave entitlement

A competitive compensation package which includes great benefits