IT Support/Network Systems Support

Comtecinfo1

Akron, OH, United States contract

Posted: January 27, 2021

Quick Summary

We are seeking a skilled IT Support/Network Systems Support professional to join our team in Akron, OH, and provide 24/7 support to our clients. The ideal candidate will have experience in creating, extending, and maintaining software platforms, with a strong passion for IT and a willingness to work in a fast-paced environment. The successful candidate will be responsible for providing technical support to our clients, with a focus on ensuring the smooth operation of our systems and networks.

Job Description

Our client is looking for a motivated and passionate software craftsperson to help in create, extend, and maintain the core of their software platform as they expand past their current offerings in services related to energy and convenience in order to take their business to the next level.

• Role: SNOC Specialist/IT Support
• Location: Akron, OH
• Duration: 1 year

Description:

• Systems & Network Operations Center (SNOC) Specialist
• This position works 12 hour shifts in order to provide 7 x 24 x 365 support.
• Candidate must be available to work day and night shift, weekends and holidays.

Job Summary:

This position is responsible for the daily operational support in Client’s System & Network Operations Center (SNOC). SNOC provides continuous proactive monitoring and first level admin support of the Client IT systems including servers, network devices, applications, databases, voice systems and energy management systems.

Duties:

• Analyzing/Troubleshooting UNIX/Linux server configurations and processes
• Analyzing/Troubleshooting Microsoft server configurations and processes
• Basic database administration
• Monitoring network traffic, analyzing network problems and performance
• Responding to alerts from system monitors & performing first level problem identification and resolution
• Issuing tickets for problem escalation
• Performing batch scheduling functions, including monitoring and execution
• Supporting multiple teams during event identification, escalation and resolution.

• An associate's or bachelor’s degree in Computer Science or related discipline is preferred but equivalent work experience will be considered in lieu of a degree
• Strong problem solving and communication skills (verbal and written)
• Strong multitasking ability including monitoring a continuous flow of alerts while performing troubleshooting and system administrative tasks
• Highly motivated, creative thinker with proven ability to troubleshoot and solve problems in a production support environment
• Network & Windows troubleshooting and administrative skills
• Familiarity with Linux/Unix operating system and commands.

If interested, respond with your updated resume to Jay.sankar(at)comtecinfo.com or can reach me at 972-666-5061.

All your information will be kept confidential according to EEO guidelines.

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