IT Support - Medical Imaging (RIS/PACS, Geneva, French, English)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are looking for an IT Support – Medical Imaging specialist to support and maintain medical imaging applications (RIS/PACS).

The role focuses on operational support, system availability, and coordination with internal stakeholders and external partners, under the supervision of the RIS/PACS Manager.

Tasks and Responsibilities

• Provide Level 2–3 technical and functional support for medical imaging applications (RIS/PACS)
• Analyse incidents and implement sustainable, long-term solutions
• Ensure availability, performance, and security compliance of imaging systems
• Perform regular technical checks and system inspections
• Coordinate and monitor interventions with vendors and external partners, ensuring clear communication and follow-up
• Configure and adapt applications based on operational needs and manage non-project development requests
• Maintain technical documentation in line with internal standards
• Contribute to the continuous improvement of support processes

Requirements:
• Experience in a hospital or clinical environment and/or with medical imaging applications (RIS/PACS)

• Good understanding of:
• DICOM
• RIS / PACS
• HL7 concepts (nice to have)

• Strong communication skills with diverse stakeholders (radiologists, MRTs, medical secretaries, biomedical engineers)
• High sense of service orientation and professionalism
• Ability to work autonomously with rigor and proactivity
• Comfortable handling complex and high-pressure situations
• Team-oriented, diplomatic, and solution-driven mindset
• Fluent French and English (written and spoken), German is a plus
• Friendly, supportive, and flexible personality with quick learning ability
• Good team player with planning, organising & multi-tasking skills
• Candidates must declare Criminal record extract not older than 3 months

Benefits:
• Broad range of activities, tasks, and projects

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?