IT Support Manager (Office 365, MS Dynamics)

A key TEKenable client is seeking an experienced IT Support Manager to join an established organisation. Initially, the successful candidate will take the lead in managing internal IT support for a team of over 50 employees, while also overseeing relationships with external IT managed service providers and other technology vendors. The IT Support Manager will guide a team dedicated to maintaining smooth and efficient IT operations, resolving technical issues, and managing the day‑to‑day performance of the IT network.

Key Responsibilities:

IT Operations:

• Provide tier 1 support for the IT network, addressing user issues and troubleshooting problems along with the current IT Managed Services solution provider.
• Manage and maintain the Office 365 environment, including user account setup, permissions, and security.
• Assist with the installation, configuration, and maintenance of hardware and software systems.
• Manage and support the ongoing development, maintenance and deployment of our platform built on MS Dynamics.

Network Administration:

• Oversee the day-to-day operations of the IT network, ensuring its reliability and efficiency.
• Implement and manage firewall and anti-virus/malware defences to protect the network from security threats.
• Conduct regular security audits and vulnerability assessments.

Microsoft SharePoint and Digital Transformation:

• Manage SharePoint installations, configurations, and maintenance.
• Support digital transformation initiatives, leveraging technologies to improve business processes.
• Manage PowerPages and MS Dynamics solutions to enhance user productivity and business efficiency.

Cyber Security:

• Develop and enforce cyber security policies and procedures.
• Monitor the network for security breaches and respond to incidents promptly.
• Stay updated on the latest cyber security trends and threats.

Additional Responsibilities:

• Maintain and update the organisation’s WordPress site.
• Provide support for Azure cloud services and other digital platforms.
• Utilise programming skills (Java and other languages) to support various IT projects.

Requirements:
• Proven experience as an IT Support Manager, Systems Analyst, System Administrator, IT Project Manager or similar.
• Strong knowledge of network administration and support.
• Proficiency in managing Office 365 environments.
• Experience with SharePoint installations and configurations.
• Familiarity with PowerPages, MS Dynamics, Azure, and WordPress.
• Understanding of cyber security principles and practices.
• Knowledge of Java and other programming languages is an advantage.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills.
• Self-starter with the ability to work independently and as part of a team.

Educational Qualifications:

• Bachelor’s degree in Computer Systems, Information Technology, or a related field.
• Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or similar.

Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Dynamic and supportive working environment.
• Employee Assistance Programme.
• Subsidised Gym membership.
• Flexible working arrangements.