IT Support Level 1

We are looking for a Level 1 IT Support Technician to join our team and provide high-quality technical assistance to internal and external users. The ideal candidate will be tech-savvy, customer-focused, and capable of diagnosing and resolving basic technical issues efficiently. This position requires a proactive and analytical professional who can work independently while collaborating effectively within a dynamic technical environment.

Duties / Tasks to perform

• Provide first-level technical support for hardware, software, and connectivity issues
• Administer and support Office 365, Google Workspace, and basic AWS environments
• Troubleshoot Windows, Linux, macOS, and Windows Server issues
• Perform remote software installations, configurations, and updates
• Manage and troubleshoot local network settings, IP addressing, and connectivity
• Use ticketing systems to document, track, and resolve support requests
• Deliver clear, professional communication and excellent customer service
• Administer email filters, DNS settings, and basic IT security tools
• Support backup, firewall, and virtualization tools
• Create and maintain technical documentation and procedures
• Escalate unresolved issues to higher-level IT support when required
• Assist with basic automation or scripting initiatives to improve processes

Requirements:
• Solid understanding of computer systems, mobile devices, and office automation tools

• Basic experience administering Office 365, Google Workspace, or Amazon AWS
• Ability to troubleshoot Windows, Linux, macOS, and Windows Server environments
• Basic knowledge of networking concepts, including IP addressing and local networks
• Experience using ticketing systems (e.g., Autotask, Syncro, ConnectWise)
• Familiarity with remote support tools such as ConnectWise or Datto
• Understanding of documentation platforms like ITGlue or similar tools
• Strong verbal and written communication skills with a customer-focused mindset
• Self-starter with attention to detail, ownership mentality, and ability to work independently

Schedule: Monday through Friday, 11:30 AM – 5:30 PM (GMT -6:00) Central Time (US & Canada)

Benefits:
• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.