IT Support (Junior)

Scale3c

Vilnius, Vilniaus, Lithuania Hybrid internship

Posted: April 30, 2026

Job Description

Scale Tech is hiring an IT Support (L1) Specialist for one of our long-term clients — a growing telecom company operating in Lithuania. You'd be the first point of contact for their support operations, working within a tight-knit team of 3 alongside two experienced senior engineers.

No deep technical background needed — this role is designed to grow you. If you're curious about IT and want real hands-on experience in a live environment, this is a solid place to start.

This role has a clear ladder — strong performers can progress to L2 and eventually L3 support, taking on more complex infrastructure and project responsibilities over time.

Working method - Hybrid

Salary range - 1700-2500 EUR/Month (gross) depending on your competences.

Hiring process - 2 interviews.

Location - Vilnius, Lithuania.

What you will do::
• Receive and triage incoming client support requests (primarily via email)

• Manage tickets end-to-end in JIRA — log, track, update, and close

• Resolve common, recurring issues at the first point of contact

• Escalate complex or unresolved issues to L2/L3 engineers with clear context

• Build and maintain a knowledge base of standard request resolutions

• Collaborate closely with 2 senior IT support colleagues

What we are looking for::
• Basic IT knowledge — networking fundamentals, operating systems, troubleshooting

• Familiarity with MySQL (running basic queries is enough)

• Basic Python scripting (hobby-level is perfectly fine)

• Good communication skills — you will be the first face clients see

• Eagerness to learn and grow within a technical environment

Nice to have::
• Understanding of telephony, IP networks, or VoIP

• Any prior experience with JIRA or similar ticketing systems

Who is this role for::
This is an ideal position for someone early in their IT career — including students or recent graduates who are genuinely curious about technology and want a stable, growing environment to build their skills. We value attitude and willingness to learn over years of experience.

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