IT Support | Helpdesk (Entry Level)

Beta

South Burlington, VT permanent

Posted: February 22, 2026

Required Skills

Job Description

We are actively seeking a talented, entry level IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping setup workspaces for staff, resolve technology issues efficiently and delivering an exceptional level of customer experience.

How you will contribute to revolutionizing electric aviation: :
• Install and maintain a wide range of computer hardware across multiple locations
• Ensure our workspaces are stocked with IT consumables and kept well organized
• Utilize an electronic ticketing system for tracking and escalating requests
• Provide end-user support in a timely and professional manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Participate in team meetings and corporate activities

Minimum Qualifications: :
• Basic proficiency in troubleshooting across Windows, Mac, and Linux operating systems
• Foundational experience in computer and peripheral hardware installation, repair, and maintenance
• Strong technical writing skills for creating clear and detailed documentation

Above and Beyond Qualifications: :
• In depth knowledge of troubleshooting common workplace tools like Slack, Teams, SharePoint, Microsoft Office, etc.
• Experience with Atlassian products like Confluence and Jira, or comparable project management, documentation, and ticketing software tools
• Ability to troubleshoot or diagnose basic network issues using industry best practices
• Familiarity with installing and supporting audio video equipment

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