IT Support Engineer

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Are you looking to launch your career in IT? As an IT Support Engineer, you will provide tier one support to internal users. We hold a high standard for the user experience. Expect to work in multiple SaaS tools and assist in day-to-day hardware requests. We are a fast-paced, ever-evolving team and encourage ideas to make us better. This is an entry-level position perfect for anyone wanting to break into IT. We are willing to train the right person and provide them with the skills needed to succeed at Motive. The position is a full time onsite position in our Nashville office.

What You'll Do:

• Maintain and support hardware and software on devices and related equipment in a mixed Mac and PC environment

• Maintain and track IT equipment inventory onsite

• Respond to employee requests via our ticketing system for hardware and software assistance with thoughtful troubleshooting and employee coaching

• Provide live troubleshooting to employees in our urgent support Slack channel with a 1 hour SLA

• Perform troubleshooting and support for A/V equipment onsite in Nashville

• Create and update internal and employee-facing documentation

• Assist with the employee onboarding experience virtually and onsite as needed

What We're Looking For:

• 6 months to 2 years of IT or other support role experience

• Understanding of the basics of networking

• Strong troubleshooting skills

• Familiarity with our SaaS stack is a plus: Google Workspace, Okta, Slack, Kandji, Intune

• Familiarity with our hardware environment: Mac, Windows, Linux

Pay Transparency
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits
The base compensation range for this role is:
$55,000—$76,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.