IT Support Engineer – Ticket Dispatcher for Utilities ID26835-8

Confidential

Essen, Germany Remote Freelance

Posted: February 11, 2026

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Quick Summary

We are seeking a detail-oriented and proactive IT Support Engineer to serve as a dispatcher within our support operations team. This role is critical in ensuring that incoming support tickets are analysed, prioritized, and assigned to the appropriate support resources—both onsite and offshore.

Required Skills

ITSM Tools Ticket Prioritization Communication Documentation Process Adherence Collaboration SAP Utilities Ticketing Systems ITIL Processes Ticket Assignment

Job Description

Source: freelancermap — View full description on freelancermap →

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