IT Support Engineer

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We’re looking for an IT Support Engineer who will be the first line of support for our employees-keeping their devices, accounts, and day-to-day tools running smoothly. You will work closely with the wider IT team to maintain a secure, well-documented, and reliable IT environment that supports the company’s continued growth.

First Circle is changing small business banking in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Key Responsibilities (non-negotiables)

• Diagnose and resolve software, hardware, and network issues for end users.
• Provide on-site and remote technical support, including desktop, printer, and email issues.
• Manage device setup, imaging, configuration, and user access provisioning.
• Support video conferencing, remote work tools, and communication platforms (e.g., Microsoft 365, Google Workspace).
• Install, configure, and troubleshoot hardware and software systems across PCs and mobile devices.
• Manage user accounts and access rights, and support onboarding/offboarding workflows.

Other Responsibilities

• Perform system updates, configuration changes, and assist with patch management across endpoints.
• Support installations of new software and systems, and assist with rollout of emerging technologies.
• Maintain accurate IT asset logs, inventory of equipment and software licenses, and up-to-date IT documentation.
• Manage support tickets end to end-update documentation, track progress, and escalate issues as needed.
• Liaise with third-party providers and vendors on repairs, replacements, and procurement.
• Ensure data backups and recovery tools are operational and tested regularly.
• Assist with security compliance, antivirus/EDR management, and endpoint protection.
• Help implement and enforce IT policies and procedures to ensure compliance and security.

Requirements:
• 3-6 years of experience in internal IT, helpdesk, or technical support roles.
• Technical Support & Troubleshooting: Skilled in remote and hands-on device configuration, troubleshooting, and resolution of desktop, printer, email, and basic networking issues across both Windows and macOS environments.
• Systems & Identity Management: Proficient with Microsoft 365, Active Directory, and managing user onboarding/offboarding workflows, ticket tracking, documentation, and issue escalation.
• Endpoint Management & Automation: Experienced in using endpoint and patch management tools like NinjaOne, with a foundational familiarity with basic automation and scripting.
• IT Security & Compliance Awareness: Grounded in cybersecurity fundamentals, backups, and endpoint protection (AV/EDR), complemented by a basic understanding of standard frameworks like NIST, CIS, or ISO 27001.
• Professional Skills & Certifications: Highly organized, customer-centric communicator who thrives independently or in teams, supported by a strong attention to detail and relevant industry credentials (CompTIA A+, MCSE, ITIL Foundation).

Nice to Have

• Exposure to IT asset management and access review processes.
• Experience supporting IoT or non-standard endpoint devices.
• Interest in evaluating and testing emerging technologies to strengthen IT operations.

Benefits:
• Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
• Benefits: HMO coverage from month one, free catered lunches, monthly fitness, transportation, and accommodation allowance, and more.
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers