IT Support Engineer

NextgenTechnologies1

San Mateo, CA, United States permanent

Posted: October 23, 2015

Quick Summary

We are seeking a highly skilled IT Support Engineer to join our team in San Mateo, CA. The ideal candidate will have excellent technical skills and a strong customer service background, with the ability to provide top-notch support to our users and act as a regional point of escalation for IT issues.

Required Skills

Job Description

Role : IT Support Engineer

Location : San Mateo, CA

Salary: $70K/Year + Benefits and Bonus

Position: Full Time

Description: Looking for a qualified and high-energy IT Support Engineer to handle desk-side and full-service support for company users working. The engineer is responsible for users’ satisfaction with IT services and also acts as a regional point of escalation for IT issues. The engineer reports to the Director of Corporate IT.

The Regional IT Support Engineer is a member of a full-spectrum User Support team that includes other Regional Engineers and complements the Global Corporate IT Service Desk. The engineer collaborates with other regions and with the IT Service Desk to ensure locally delivered services are performed as part of a continuous and seamless user experience.

As the engineer of the local IT region with closest proximity to daily business operations, this engineer is expected to understand requirements for and impact of IT services and to contribute feedback to the rest of IT team.

Responsibilities:

• Handle all aspects of IT end-user field support for US headquarters employees and act as a local, regional point of escalation for IT issues

• Prevent, monitor and respond to ensure user issues are addressed, escalating as appropriate

• Manage and support Windows and Mac systems

• Manage technical currency and process consistency according to standards

• Manage and monitor servers and cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta

• Collaborate with other regions, global support groups and Service Owners to identify new service requirements and enhance existing ones

• Oversee and deliver local projects

• Manage IT procurement

• Act as backup for other User Support Engineers

Desired Skills and Experience

Must Have

• 3+ years in IT helpdesk support positions

• 2+ years in IT roles with increasing levels of responsibility

• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

• Experience with Apple Macs, installations and troubleshooting

• LAN/WAN networking experience

• Experience working in a complex and globally dispersed environment

• Experience delivering successfully in a multi-vendor governance model

• Show strong results in achieving employee satisfaction across a variety of business functions

• Experience in working in cross-functional and regional teams to resolve users’ issues

Nice to Have

• Microsoft technical certifications

• Google Apps for Business knowledge and experience

• Office 365 knowledge and experience

• Excellent written and verbal communication skills

• VoIP experience

Must Have

• 3+ years in IT helpdesk support positions

• 2+ years in IT roles with increasing levels of responsibility

• 2+ years with Microsoft AD and various services (DNS\DHCP\etc.)

• Experience with Apple Macs, installations and troubleshooting

• LAN/WAN networking experience

• Experience working in a complex and globally dispersed environment

• Experience delivering successfully in a multi-vendor governance model

• Show strong results in achieving employee satisfaction across a variety of business functions

• Experience in working in cross-functional and regional teams to resolve users’ issues

All your information will be kept confidential according to EEO guidelines.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?