IT Support Engineer

In order to provide support for the MAINSYS IT infrastructure and services, MAINSYS is looking for IT Support Engineers who will:

• Implement, maintain, manage and monitor installed systems, infrastructure, software and hardware within our offices, our IT datacenters and on the Cloud

• Troubleshoot technical issues and identify solutions to software and hardware issues and diagnostics

• Manage multiple open cases / support tickets at once

• Ensuring issues are fully closed off and communicated to internal clients

• Provide accurate reporting, documentation, and technical knowledge

• Support release of new applications and test new technology and applications

• Aiding in shaping how IT supports the business as a whole via contributions to the service desk and the change management processes

• Meeting SLA’s objectives including reaction and resolution times for managed tickets

• Support on IT projects (Security, Infrastructure, Development)

• Deploy infrastructure and applications and make sure they are in line with our corporate policies

• Manage that the IT infrastructure, systems and applications are secure, reliable, and deployed in an efficient way

• Implement a comprehensive patch management strategy aligned with IT goals, plan and coordinate the deployment of patches, review reports and compliance status

• Conduct security events analysis reporting, identify and manage incidents, etc.

• Document and design processes / procedures and keep them up to date

• Evaluate and recommend new IT technologies and best practices.

We coach our new IT Support Engineers and provide them with trainings adapted to the context of the MAINSYS IT Support services and aiming at developing the required skills, both in IT and around the banking applications.

Your Profile

• You are an IT Support Engineer and have a degree in computer science or equivalent

• You have at least 3 years of experience as IT Support Engineer, DevOps Engineer or a similar software engineering role

• You speak French and/or Dutch and are proficient in English

• You have a broad technical knowledge of Office 365, Windows server, network management, hardware, software, etc.

• Detailed knowledge of Windows, Linux and macOS operating system

• Previous hands-on experience

• Ability to troubleshoot user level related network issues

• You have knowledge of or are interested in learning more about information security, business continuity, compliance management and overall understanding of IT service management

• You are dynamic, problem solving, self-taught, customer oriented and team spirit

• You have skills in hosting services:

Practical experience and knowledge of concepts such as:

-Deployment models (Docker, Kubernetes, EKS, etc.)

-Architecture and design

-Automation and orchestration

-Migration and integration

Experience with hosting tools and platforms is important. These include:

-Cloud service providers

-Management and monitoring tools

-Development and programming languages

-Databases and storage systems

-Networking and communication protocols

-Information security and business continuity management tools

Our Offer

• An indefinite contract

• A competitive salary, with plenty of fringe benefits, such as a company car, meal vouchers, a group and a hospitalization insurance

• Wide variety in job content

• Great colleagues: open-minded, enthusiastic, dynamic

• The opportunity to further develop your talents through our e-learning platform

• A desk in a nice office and of course your own workplace @home (up to 3 days a week).