IT Support Engineer, Bulgaria

Job Responsibilities::
• Handle enquiries from internal users, submitted through internal systems or through in-person interactions;
• Assist with hardware provisioning and deprovisioning processes and manage asset inventory records;
• Troubleshoot software and hardware issues across endpoint devices;
• Install, configure, and maintain endpoint devices;
• Perform user account provisioning, including creating, modifying, and deactivating accounts as required;
• Escalate unresolved technical issues to Senior IT staff for further investigation and resolution;
• Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives;
• Participate in IT security initiatives, including patch management and adherence to security protocols;
• Execute additional tasks as needed to ensure the successful fulfillment of the above responsibilities.

Job Requirements::
• General IT Support experience including User laptop provisioning, maintenance, User Account Provisioning and deprovisioning is considered a plus;
• Familiarity with Windows and MacOS operating systems. Linux would be an advantage;
• Experience with Atlassian products, such as Jira for ticket-handling is a plus;
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users effectively;
• Strong analytical and problem-solving abilities to diagnose and resolve IT issues efficiently and in a timely manner;
• Past experience in IT support or a similar technical role is a plus.

You are also expected to have::
• Higher education in Computer Science, Information System or related disciplines is a must;
• Experience in the field of fintech is not mandatory required;
• Preferably have basic knowledge of the applicable legislation in the field of financial technologies/services;
• Must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure;
• Must be able to communicate effectively with people at all levels both inside and outside the Company, and should have strong written and verbal communication skills. In addition, must stand out with excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team.
• Integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position.
• Proficiency in both spoken and written English; excellent computer literacy.

#LI-Onsite

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.