IT Support Engineer

About Anyscale:

At Anyscale https://www.anyscale.com/, we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray https://docs.ray.io/en/latest/, a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI https://thenewstack.io/how-ray-a-distributed-ai-framework-helps-power-chatgpt/, Uber https://www.uber.com/blog/horovod-ray/, Spotify https://engineering.atspotify.com/2023/02/unleashing-ml-innovation-at-spotify-with-ray/, Instacart https://www.youtube.com/watch?v=3t26ucTy0Rs&list=PLzTswPQNepXmLUiL4F_1VHrPcCz1OeILw&index=23&pp=iAQB, Cruise https://www.youtube.com/watch?v=gj0BqvfX_wI&list=PLzTswPQNepXmLUiL4F_1VHrPcCz1OeILw&index=46&pp=iAQB, and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world.

With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert.

Proud to be backed by Andreessen Horowitz, NEA, and Addition https://www.wsj.com/articles/ai-startup-anyscale-adds-99-million-to-andressen-horowitz-led-funding-round-11661254200 with $250+ million raised to date.

About the role:

We are looking for an IT Support Engineer to join our growing team. In this role, you will be responsible for managing the lifecycle of IT access and resources across the organization, supporting our global workforce, and contributing to key IT initiatives. You will work closely with the IT Manager to ensure our employees have the tools and access they need to be productive from day one.

Responsibilities:

- Manage user provisioning and deprovisioning across SaaS applications and internal systems, ensuring timely access grants and secure offboarding

- Design and implement workflows for access requests to IT resources, improving efficiency and maintaining security standards

- Support IT projects led by the IT Manager, including infrastructure improvements, tool evaluations, and process automation

- Coordinate and execute onboarding processes for new hires in India and EMEA regions, ensuring a seamless first-day experience across time zones

- Assist with the office moves, including IT infrastructure setup, equipment logistics, and network configuration

Qualifications:

- 3+ years of experience in IT support, systems administration, or a related technical role

- Experience with identity and access management (IAM) tools and SaaS application administration (e.g., Okta, Google Workspace, Microsoft 365)

- Familiarity with IT workflow automation and ticketing systems

- Strong organizational skills and attention to detail

- Excellent communication skills and ability to work with global teams across different time zones

- Experience supporting office moves or setting up IT infrastructure is a plus

Nice to Have:

- Experience in a fast-paced, high-growth startup environment

- Familiarity with scripting or automation (Python, Bash, PowerShell)

- Knowledge of cloud platforms (AWS, GCP, Azure)

- Previous experience supporting teams in India or EMEA

Anyscale Inc. is an Equal Opportunity Employer. Candidates are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state law. 

Anyscale Inc. is an E-Verify company and you may review the Notice of E-Verify Participation https://drive.google.com/file/d/1Kt2S6_k_SjxaEdGowH4rngVdg2ApAQV3/view?usp=sharing and the Right to Work posters in English and Spanish https://drive.google.com/file/d/1K3Nz72xgsU2hngnVUEu53wEeZjbAMbnZ/view?usp=sharing