IT Support & Digital Solutions Specialist

Sika, founded in 1910 in Switzerland, is a global group operating in the construction and industrial sectors with a focus on specialty chemicals, supported by its worldwide production and sales network.

Sika is a global leader in products used for waterproofing, joint filling, multi-purpose bonding, flooring systems, chemical concrete additives, and for the strengthening and protection of load-bearing systems in construction and industry.

As Sika Construction Chemicals Inc., we are looking for team members to join our growing organization as a 'Maintenance Engineer' reporting to the Engineering and Maintenance Manager. We are looking for candidates with the following qualifications.

The Maintenance Engineer is responsible for overseeing the maintenance, repair, and optimization of all equipment and systems within the facility. This role involves developing and implementing preventative maintenance programs, diagnosing equipment issues, and ensuring compliance with safety and quality standards. The Maintenance Engineer will work closely with production teams and external contractors to ensure optimal performance of all equipment, contributing to the overall operational efficiency of the plant.

• Provide first and second-line IT support for hardware, software, and business applications
• Diagnose and resolve technical issues in a timely manner
• Manage user accounts, system access, and device configurations
• Support Microsoft 365 and digital workplace tools
• Ensure system availability, performance, and security
• Maintain IT documentation and support procedures
• Support and coordinate IT and digital projects from planning to implementation
• Work with business stakeholders to gather requirements and translate them into technical solutions
• Contribute to system implementations, migrations, and integrations
• Deliver user training and onboarding support related to IT systems and digital tools
• Prepare training materials and user documentation
• Develop Power BI dashboards and reports to support data-driven decision-making
• Identify automation opportunities and contribute to process improvement initiatives
• Support digital workplace platforms such as Microsoft Teams and SharePoint

• Bachelor’s degree in Computer Engineering, Software Engineering, Information Technologies, Management Information Systems, or a related field

• Minimum 3 years of experience in IT within a business environment

• Experience in IT support, system implementation, and project coordination

• Strong knowledge of Microsoft 365 and digital workplace technologies

• Experience with Power BI and data visualization is a plus

• Understanding of automation and process improvement

• Fluent English (written and spoken)

• Strong analytical and problem-solving skills with a proactive and innovative mindset

• Ability to take initiative and work independently when required

• Strong interpersonal, communication, and teamwork skills

• Ability to communicate effectively with internal and external stakeholders

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.