IT Specialist (TechHub-PL)

We are expanding our IT Support area in Poland and looking for an IT Specialist who will join our existing 3‑person Helpdesk team. You will play a key role in supporting employees across Poland, ensuring smooth delivery of IT services, and contributing to global IT initiatives within our international organization.

Duties:

· Provide 1st and 2nd level support for employees in Poland, both remotely and on‑site.

· Deliver day‑to‑day end‑user support for hardware, software, and corporate applications.

· Handle incident and request resolution through the corporate ticketing system (e.g., FreshService).

· Troubleshoot issues related to laptops, peripherals, VPN, Microsoft 365, AVD/WVD, and other key tools.

· Manage full device lifecycle: ordering, preparing, distributing, recovering, and documenting equipment.

· Support system and application administration in a Microsoft‑based environment.

· Manage user accounts, permissions, and distribution lists (incl. Microsoft 365 roles).

· Prepare and configure workstations for employees.

· Support office IT infrastructure and coordinate with vendors.

· Identify opportunities to optimize IT processes, tools, and workflows.

· Collaborate with international IT teams on global initiatives and system rollouts.

· Participate in digitalization projects and new tool implementations.

What we offer:

· Work in an international corporate environment.

· Permanent employment with development opportunities.

· Hybrid work and flexible hours.