IT Specialist

Join Silverado Home Office in Irvine, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services™. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring an IT Specialist – a dedicated and solutions-oriented professional who provides enterprise technology support across Silverado’s communities and Home Office locations nationwide.

Be a difference-maker with a memory care innovator!

You’re a friendly, knowledgeable, and reliable IT professional who thrives in a dynamic environment. You excel at troubleshooting, communicating with diverse stakeholders, and keeping systems running smoothly across a multisite organization.

What You’ll Be Doing:

Deliver technical support to end-users across U.S. communities and Home Office, both onsite and remotely

What You’ll Be Doing:

• Deliver technical support to end-users across U.S. communities and Home Office, both onsite and remotely

• Monitor, prioritize, and resolve service requests in partnership with the Help Desk team

• Diagnose and troubleshoot hardware, software, and network-related issues

• Support installation, configuration, and maintenance of business applications and enterprise systems

• Utilize Active Directory to manage users, devices, permissions, and security

• Support mobile device troubleshooting, including MDM tools and MFA access issues

• Install, configure, and coordinate repairs for computers, peripherals, printers, and VoIP devices

• Maintain Up-to-date knowledge of operating systems, applications, and technology standards

• Develop and maintain knowledge base documentation and troubleshooting guides

• Partner with server, network, and infrastructure teams to support root-cause analysis and prevent recurring issues

• Provide weekend, after-hours, and on-call support as needed

Qualifications:

• Experience administering Office 365 (Exchange, Teams, OneDrive, SharePoint)

• Hands-on experience troubleshooting PC hardware, peripherals, printers, and networked devices (wired and wireless)

• Experience with MDM solutions and troubleshooting mobile OS issues

• Experience supporting MFA and user access authentication

• Experience with ITSM platforms; ServiceNow preferred

• Proficiency using remote access and remote support tools

• Bachelor’s degree in Information Technology or related field preferred

• Strong organizational skills, detail orientation, and ability to manage multiple priorities

• Ability to work independently with minimal supervision in a fast-paced environment

• Ability to communicate professionally and collaborate across all departments and levels of the organization

• Demonstrated commitment to professionalism, strong work ethic, and continuous development

Why Choose Silverado?

• Fortune Magazine Best Workplaces in Aging Services list

• Certified as a Great Place to Work®

• Strong internal mobility

#LI-SR1

Anticipated pay range
$32—$37 USD

Silverado offers the following benefits to eligible employees:

• 401(k) matching

• Health, Dental and Vision Insurance

• Flexible Spending Account (FSA)

• Paid time off

• Tuition reimbursement and professional development assistance

• Referral program

• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs!

* Silverado does not accept candidates from outside recruiters or agencies for this role. *

California Employees: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law.

To view California Consumer Privacy Act (CCPA) information, please visit this page: https://www.silverado.com/legal-disclaimers/#Consumer-Privacy-Act-Disclosure

Employment offers are contingent on background check, drug screening, physical, and TB testing (if applicable).

Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security

EOE/M/F/D/V