IT Specialist (End User Support)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and resolve system crashes, slow performance, application errors, and peripheral device issues.
• Install, configure, and maintain desktop computers, laptops, printers, and scanners.
• Install, update, and troubleshoot operating systems and software applications.
• Set up user accounts, email, and network access for new employees.
• Perform basic network troubleshooting including Wi-Fi, VPN, and LAN connectivity issues.
• Ensure users have access to shared drives, printers, and other network resources.
• Implement security measures such as antivirus software, firewalls, and system updates.
• Assist with data backup and recovery to maintain data integrity.
• Track and manage IT hardware and software inventory and coordinate repairs when needed.
• Document support requests and resolutions in ticketing systems.
• Provide user training, create technical documentation, and escalate complex issues to higher-level IT teams.

Requirements:
• With Vocational Diploma / Short Course Certificate on Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
• At least 6 months experience as an IT Technician / Help Desk / Associate
• BPO experience is an advantage
• Good verbal and written English skills
• Willing to work onsite in Makati and Mandaluyong
• Amenable working shifting schedules (Day, Mid, Night)

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives