IT Specialist

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 145 countries and coverage for more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, Turkey, India and Australia. The company serves customers in North America, Europe, Asia Pacific and the Middle East. Learn more at lxt.ai.

Roles and Responsibilities

 1- Technical Support 

Provide desktop support for applications, operating systems and hardware as required 

Provide troubleshooting resolution and updating/upgrading of hardware and software 

Install and configure computer hardware, software, systems and networks 

Monitor and maintain computer systems and networks 

Plan end-user training as required 

Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience 

 2- Equipment Management 

Repair and replace equipment as necessary 

Maintain all computers and peripheral equipment as requested 

Document and maintain IT inventory 

 3- General 

Liaise with external suppliers for the repair of any equipment under warranty or maintenance contract 

Build and manage a good working relationship with company employees and establish a good rapport with other professionals or/and third-party vendors 

Prioritize and escalate issues as necessary 

Test new technology 

Assist in the planning and implementation of application rollout 

Help to oversee the Website functionality and development 

Developing and implementing IT maintenance policies and procedures 

Head Office Communications 

Work with the IT Director, to identify and suggest opportunities for improvement in the companies IT infrastructure 

Reporting to the IT Director, accurate and punctual submission of support provided to the company staff

Physical Requirements and Working Conditions

Sedentary work; sitting mostly at a desk in the office 

Standing and walking around from time to time 

Required to lift and carry up to 23 kgs

Core hours are Monday to Friday between 8 A.M to 5 P.M

May require to work outside of regular office hours

Qualifications 

Post secondary education in Computer Science or an IT related field 

Minimum 3+ years experience in an IT related role 

Ability to organize and prioritize tasks based on severity level 

Ability to listen actively and extract the important information from user complaints 

Analyzing hardware and software malfunctions to diagnose the root cause of the issue 

Experience with Microsoft Office Suite 2013 and newer 

Experience with troubleshooting printers, scanner and various other peripherals 

Basic understanding of network switches, routers and TCP/IP networking 

Basic understanding of G-Suite (Gmail, Drive, etc.) 

Basic understanding of VoIP

Fluent/Native in : English 

You will be successful in this position if... 

You have a positive personality, enjoy helping others, and are committed to providing unparalleled customer service; 

You don't take things personally and let distressed end-users get to you because you understand that people calling about tech problems are sometimes in a panic; 

You are skilled at multitasking and work well under limited supervision in a fast-paced virtual office environment; 

You have superior problem-solving abilities; 

You enjoy variety and supporting a wide scope of issues; 

You are passionate about technology and committed to continuous learning and personal growth. 

Beginning: ASAP

Number of positions - 1

Job Location: Bucharest, Romania

Additional information:

LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision is made based on skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.

For more information about LXT please visit our site: https://www.lxt.ai/