IT Specialist

Title: IT Specialist I or II

Grade: F I or II, Administrative Specialist 

Supervised by: Associate Executive Director 

Brigid Collins Family Support Center is seeking a skilled and mission-driven IT Specialist to join our team. This is an exciting opportunity for a technology professional who enjoys problem-solving, supporting others, and using their expertise to make a meaningful impact in the community.

About the Role

The IT Specialist plays a vital role in ensuring our technology systems run smoothly, securely, and efficiently. In this position, you will support staff across programs by troubleshooting technical issues, maintaining systems, and helping implement technology solutions that enhance our services to children and families.

You’ll work closely with leadership and staff to ensure our IT systems align with organizational needs, while also protecting sensitive client and organizational data.

What You’ll Do

Provide hands-on technical support for hardware, software, and network issues

Manage and maintain systems including Office365, Active Directory, and cloud-based tools

Maintain documentation of IT procedures, IT assets, and IT manuals and troubleshooting resources. 

Support network infrastructure in collaboration with third-party vendors

Implement and monitor cybersecurity practices and data protection protocols

Set up and maintain devices, user accounts, and access permissions

Assist with system upgrades, backups, and troubleshooting connectivity issues

Train and support staff in using technology effectively

Research and recommend IT improvements and solutions

Lead IT projects across the organization

What We’re Looking For

Bachelor’s degree in IT, Computer Science, or a related field plus 2+ years of technical support experience

Experience providing IT support in a nonprofit or government agency is preferred.

Strong knowledge of Windows systems, business software, and IT/network fundamentals

Experience with Microsoft 365, Active Directory, and cloud-based systems

Familiarity with VOIP/PBX systems is a plus

A customer-service mindset with the ability to support users at all skill levels

Strong problem-solving, organization, attention to detail, and communication skills

Ability to work both independently and collaboratively

Valid WA State driver’s license and ability to travel locally (Bellingham & Mount Vernon)

Ability to work from Brigid Colins offices up to 5 days a week (Monday-Friday, 8:30 am-5:00 pm)

Physical Demands & Working Conditions  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, employee will be occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, peripheral vision, and the ability to adjust focus. 

Compensation & Benefits

Starting wage: $24.50-26.50/hour, DOE

Medical, dental, and vision insurance (80%+ employer-paid)

403(b) retirement with employer contribution after 1 year

Generous paid time off including holidays, sick leave, and vacation

Paid training and professional development

Employee Assistance Program

Eligible employer for Public Service Loan Forgiveness (PSLF)

Flexibility to work remotely when possible.

Why Brigid Collins?

At Brigid Collins, our work is rooted in supporting children and families impacted by trauma. Every role here contributes to that mission, including IT. Your work will directly support the people delivering critical services in our community.

If you’re looking for a role where your technical skills truly matter, we’d love to hear from you.

To Apply

Submit:

Resume

Cover letter detailing your IT experience and why you want to work in a community-based setting

At least three (3) professional references

Applications will be reviewed on a rolling basis until the position is filled, with the ideal candidate able to start in early May. Brigid Collins will reach out to qualified applicants to schedule interviews. No phone calls, please. Incomplete applications will not be considered.