IT Site Supervisor

: Major Functions:

Performs a full range of system administration functions in order to control systems and attain maximum utilization

and efficiency in port.

II: Basic Duties & Responsibilities: % time spent

❑ Performs troubleshooting and fault isolation on PC's, LAN's, or related system components in simple

configurations in order to maintain system availability.30%

❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's in order to

maintain or enhance system operation and capabilities.20%

❑ Performs the maintenance requests and prepare the reports needed.10%

❑ Performs the preventive maintenance.10%

❑ Provides full user PCs support to customs employees in site.10%

❑ Assigns, directs, oversees, and evaluates the work of subordinate technical and support personnel in order to

ensure work meets established standards and systems operate effectively. 10%

❑ Follow up with custom department managers in site to solve any problem in PCs. 10%

Requirements:
: Basic Qualification:

A: Education:

❑ BA/BS in engineering, computer science or other related field

B: Experience:

o 6+ years of experience in IT and systems operation

o Knowledge about multiplatform server HW and SW

o Ability to deliver precise solutions, sense for detail, strong analytical skills, self management,

flexibility, organizational skills ,leadership skills

o PC Skills (HW/SW): Windows,

C: Skills:

❑ Languages: Arabic / English

❑ Computer: Sound knowledge of PCs printers scanners, laptops, Windows, MS Office,

❑ Other:

D: Training Required:

❑ At least … MCSE ….

E: Minimum time required in the job to fully performance the duties:

On call 24 hours

F: supervision: - Supervised by: ……………IT Support Manager………………. - Supervising:.. IT Support – Data Entry ……..

IV: Competencies:

A: Communication Skills

B: Coaching and mentoring

C: Results orientation

D: Initiative

E: Customer focus

V: Key Performance Indicators:

A: Creative Problem Solving and Decision Making

B: Customer Service Excellence

C: Leadership & Motivation

• Benefits offered:

Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna)

• Travel requirements:

Currently based in Maadi, but candidates must be open to relocating or traveling to Sokhna once required

• Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)

• Residential location preference: Preferably Cairo

Fluency in English is a must as they will be dealing with suppliers all over the world