IT Services & AV Support Technician

cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.

We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments.

Key Responsibilities can include:

Set & Installation
•    Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems.
•    Mount TVs, displays, and wall panels.
•    Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.
•    Configure control systems

Testing & Troubleshooting
•    Test AV systems to ensure functionality before events or meetings.
•    Diagnose and resolve issues with video, sound, or connectivity.
•    Perform routine maintenance checks on equipment.
•    Replace or repair damaged components (cables, connectors, speakers, etc.).

Live Event and Meeting Support
•    Operate sound boards, mixers, and lighting consoles during live events.
•    Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
•    Provide on-the-spot technical support for presenters and participants.
•    Record or stream events, webinars, and meetings.

Configuration & Integration
•    Operate sound boards, mixers, and lighting consoles during live events.
•    Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.
•    Provide on-the-spot technical support for presenters and participants.
•    Record or stream events, webinars, and meetings.

Training & User Support
•    Train users on operating AV systems and conference room equipment
•    Create simple user guides or cheat sheets for non-technical staff
•    Offer basic troubleshooting support over phone, email, or chat

Required Skills & Qualifications:
- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
- Hands-on experience with installing and supporting AV systems and infrastructure hardware.
- Strong understanding of Microsoft Operating Systems and basic networking protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and as part of a team in fast-paced environments.
- Willingness to provide after-hours support and participate in on-call rotations.