IT Services Associate

NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area. We work alongside the world’s top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs.

Your Role:
The IT Services Associate role ensures the efficient deployment, replacement, and maintenance of end-user devices and related peripherals. This role is responsible for managing the annual desktop refresh cycle of approximately 150 machines and preparing equipment for new hires. Success in this role requires strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment. The ideal candidate is proactive, customer-focused, and skilled in troubleshooting technical issues while maintaining clear and professional communication with end users.

What you will do:

Oversee the annual desktop replacement project, ensuring timely and accurate deployment of 150 machines annually.

Handle urgent replacements for hardware failures, minimizing downtime for users.

Prepare and deploy IT equipment for new hires, ensuring readiness for day-one productivity.

Perform cable management to maintain organized and efficient workspaces.

Deploy, troubleshoot, and repair peripherals, including keyboards, mice, and scanners.

Maintain accurate records of hardware deployments and replacements.

Perform other duties as assigned to support the IT Services team and overall IT operations.

This role may require occasional evening or weekend work to address IT emergencies or system maintenance.

What you need to succeed:

Strong organizational and time management skills.

Excellent problem-solving abilities and attention to detail.

Effective communication and interpersonal skills to collaborate with users and team members.

Education and Experience Requirements:

Associate degree in Information Technology or related field, or equivalent experience.

Minimum of 1 year of experience in desktop support or a similar role.

Familiarity with hardware deployment, cable management, and peripheral troubleshooting.

Preferred Certifications:

CompTIA A+ or equivalent certification.

Physical Demands and Work Environment:

Work onsite. 

Standing, walking, crouching, and regular lifting up to 15 pounds

Frequent use of hands and reaching with hands and arms

Regularly talking, hearing, seeing, and sitting

Moderate to loud noise level

Salary Range: The salary range for this role is $50,000-$60,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location

What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:

Medical, Dental and Vision coverage

Flexible Spending Account

Basic Life and AD&D

Voluntary Life and AD&D

Long Term Disability

Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage

Genetic Screening and Cancer Support

Pet Insurance

Accrue 15 PTO days annually

401k, Match and Profit Sharing Plan

10 Paid Holidays and 1 Floating Holiday

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.

NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].

We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy