IT Service Owner (Mid-Senior Level)

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration.

We are seeking to hire an IT Service Owner (Mid-Senior Level) to join a team that works directly on-site at our key customer's premises within the dynamic and critical energy sector. The ideal candidates have strong operational leadership, a service-centric mindset, and familiarity with ITIL practices such as incident, problem, change, service level and vendor / relationship management.

What you'll do

• Own the end-to-end lifecycle of IT services (design, transition, operation, improvement)
• Ensure service performance, availability, and alignment with business needs
• Oversee daily operations, incident and problem management activities
• Monitor KPIs (availability, MTTR, SLA compliance, customer satisfaction)
• Coordinate with vendors and ensure delivery against SLAs
• Support change and release processes in collaboration with internal teams
• Ensure effective monitoring, reporting, and service visibility
• Drive continuous service improvement (stability, automation, cost, efficiency)
• Maintain key service documentation and support knowledge management
• Act as the main point of contact between IT and business stakeholders.

Requirements:
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 4-8 years of experience in IT operations, service management, or application management.
• Experience managing enterprise IT services in complex environments.
• Experience working with external vendors or managed service providers.

The following will be considered as a plus:

• ITIL 4 Foundation or higher certifications or
• PMP / PRINCE2 certifications.

Soft Skills

• Strong ITIL understanding
• Cross-functional coordination
• Analytical thinking and troubleshooting
• Stakeholder communication (technical & business)
• Ability to prioritize and manage competing demands.

Success Criteria

• Stable and reliable service operations
• Reduction of recurring incidents
• Improved service performance and availability
• Clear ownership and accountability
• Continuous improvement mindset.

Benefits:
• Competitive salary package commensurate with experience.
• Private medical insurance plan.
• Company provided laptop and equipment.
• Access to training and development programs.
• Opportunities for career advancement and growth.
• A collaborative and supportive workplace culture.

Candidates should be:

• Authorized to work in the EU.
• Proficient in Greek.
• Willing to work on-site at our strategic client's location in central Athens.

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification. We are committed to ensuring that our applicants and employees are respected, treated fairly and with dignity.