IT Service & Incident Manager (m/w/d) für ein IT Projekt im Öffentlichen Sektor gesucht

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Remote

Posted: February 14, 2026

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Quick Summary

We are seeking an experienced IT Service & Incident Manager to lead a multi-product support team, manage incident and change processes, and ensure SLA compliance. The ideal candidate will have expertise in ITIL and strong leadership and communication skills. The successful candidate will be responsible for prioritizing and escalating critical incidents, monitoring and reporting support metrics, and optimizing processes.

Required Skills

Incident Management ITIL SLA Management Prioritization Escalation Management Monitoring Reporting Knowledge Management Jira Microservice Architecture Spring Boot Monitoring Tools

Job Description

Source: freelance.de — View full description on freelance.de →

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