IT Service Desk Technician

Infleqtion is a global quantum technology company solving the world’s most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms.

Location

Infleqtion has 6 office locations, operating out of Boulder/Louisville, CO; Madison, WI; Chicago, IL; Oxford, UK; and Melbourne, AU. This position is a full-time, on-site role which will be located in our Louisville, CO office.

Position Summary

Infleqtion is seeking a reliable and customer-focused IT Service Desk Technician to join our support team. This role serves as the first point of contact for end users, providing technical assistance and resolving a wide range of IT issues. The ideal candidate has strong troubleshooting skills, excellent communication, calm demeanor, and a commitment to delivering high-quality support while maintaining accurate documentation.

Key Responsibilities

• Serve as the primary point of contact for IT support requests via in-person interactions, phone, email, chat, and ticketing systems
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Log, categorize, prioritize, and track incidents and service requests in the ITSM/ticketing system
• Provide support for desktop and laptop systems, mobile devices, printers, and peripherals
• Assist with user account management, including password resets, permissions, and access requests (e.g., Active Directory, Microsoft 365)
• Support common business applications and collaboration tools
• Escalate complex or unresolved issues to Tier 2/3 support teams as needed
• Follow established procedures for incident, request, and change management aligned with ITIL best practices
• Maintain and contribute to knowledge base articles and documentation
• Assist with onboarding/offboarding processes, including equipment provisioning and account setup
• Ensure a high level of customer satisfaction through clear communication and timely follow-up

Requirements:
Required Qualifications

• 1–2 years of experience in an IT support or help desk role (or equivalent technical training)
• Basic knowledge of Windows operating systems and common desktop applications
• Familiarity with Active Directory, Microsoft 365, and ticketing systems
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Attention to detail and commitment to documentation

Preferred Qualifications

• Experience supporting macOS and/or Linux systems
• Knowledge of mobile device management (MDM) solutions
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Familiarity with remote support tools and endpoint management platforms
• Exposure to ITIL framework or IT service management best practices
• Relevant certifications (e.g., CompTIA A+, Network+, or similar)

Soft Skills

• Customer-first mindset with a positive and professional attitude
• Strong interpersonal skills and ability to work collaboratively
• Willingness to learn and grow technical skills
• Dependability and accountability

Working Conditions and Physical Requirements

This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Please note that any offer for employment may be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations without sponsorship for an export license.

Work will normally be performed in an office and laboratory environment and around technical equipment including computers and lasers. Able to sit, stand, bend, lift and carry up to 40 pounds without assistance. Able to efficiently use automated office equipment such as laptops, copiers, and printers; able to effectively engage in communications (via phone, computer, or in-person). Any required Personal Protective Equipment will be provided and must be properly used in accordance with company requirements.

Travel

Up to 10% travel may be required.

Benefits:
• Salary range: $24.50 to $28.85 per hour
• 100% company-paid medical, dental, vision, short/long-term disability
• Employer-funded Health Savings Account
• Unlimited PTO
• 401(k) match
• Company-paid Life and AD&D Insurance
• Flexible Savings Account
• Paid FMLA, Maternity/Paternity Leave
• Employee Assistance Program
• Student Loan Repayment
• Equity Program