IT Service Desk Specialist

Ninja

Riyadh, Riyadh Province, Saudi Arabia permanent

Posted: April 12, 2026

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Quick Summary

An IT Service Desk Specialist with strong technical skills is required to provide first-line support, troubleshoot hardware, software, and network issues, and manage user accounts.

Required Skills

IT Support Troubleshooting Ticketing Systems Microsoft 365 Google Workspace Hardware Software Network User Accounts Cybersecurity Awareness

Job Description

We are looking for an IT Service Desk Specialist to provide first-line IT support, resolve technical issues, and manage service requests to ensure smooth and uninterrupted business operations.

Key Responsibilities:

• Handle IT incidents through ticketing systems and provide first-line support.
• Troubleshoot hardware, software, and network issues (desktops, laptops, printers).
• Resolve issues within SLA and escalate complex cases when needed.
• Manage user accounts (creation, access, password resets).
• Support onboarding and offboarding processes.
• Install, configure, and maintain devices and IT assets.
• Maintain documentation, reports, and IT records.
• Provide user support, guidance, and basic IT training.
• Promote cybersecurity awareness and best practices.
• Identify recurring issues and suggest improvements.

Requirements:
• 2–4 years of experience in IT support / service desk.
• Bachelor’s degree in IT, Computer Science, or related field.
• Strong troubleshooting skills (hardware, software, network basics).
• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).
• Familiarity with Microsoft 365 and Google Workspace.
• Good communication skills and customer-oriented mindset

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