IT Service Desk Specialist

Confidential

Manila permanent

Posted: February 12, 2026

Required Skills

Job Description

Company Overview

Scorpio is a leading service provider involved in the seaborne transportation of commodities and petroleum products. It has been investing in and operating shipping assets since 1951. Scorpio provides full technical management expertise as well as commercially managing a fleet of over +180 vessels. Headquartered in Monaco, today Scorpio employs more than 850 onshore employees located across Europe, North America, the Middle East and Asia.

Primary Responsibilities And Duties

Comprehensive End-user IT Support. Including Remote, Phone, Email and Onsite.

Knowledge of ITSM & ITAM tools – ServiceNow or similar.

Asset Inventory Management.

User account management in Active Directory (Azure AD): User, Object & OU (Creation / Deletion / Update).

Installation of Windows 11 and other standard applications.

Familiarity with Microsoft Azure, O365, Microsoft Teams, Antivirus, and Intune portal.

Mobile device management via Intune for iPhone & iPad.

Local IT Vendor Management as needed.

Documentation of IT Procedures & Knowledgebase.

Adherence to SOX Audit, IT Security and compliance standard procedures.

General troubleshooting - Multifunction Printer, Laptop (Dell), Audio & Video conference system.

Basic understanding of Networking.

Additional Duties

Part of the Global IT Service Delivery team.

IT Support to other global offices in local business hours.

Experience

At least 3 years of experience in a similar role.

Competencies

Excellent Communication skills and ability to explain technical issues to non-technical users.

Strong organizational skills, and time management skills.

Excellent customer service skills with empathy and a user-focused approach to providing support.

Analytical skills to diagnose and resolve technical problems efficiently.

Qualifications

A bachelor’s degree or at least 3 years of experience in IT Service Delivery or End User Support Operations.

At Scorpio, our people are our strength, and their diverse talents are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

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