IT Service Desk Engineer L2

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsiblities::
• Handle issues escalated by L1 support that require deeper technical knowledge.
• Documentation creations and keeping it up to date
• Projects self-handling
• Perform in-depth administrative tasks for internal IT services
• Diagnose and resolve complex issues.
• Document all troubleshooting steps and resolutions clearly in the ticketing system.
• Perform in-depth administrative tasks for internal IT services
• Implement service enhancements and updates.
• Monitor and maintain system health and performance for all supported platforms

Requirements::
• Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
• Advanced level of Google workspace management
• Proficiency in various operating systems (Windows, macOS, Linux, Android, IOS) and their installation, maintenance, and troubleshooting
• Responsible attitude toward assigned tasks and a keen eye for detail.
• Practical experience in managing global corporate IT systems: Google Workspace (full admin support), Google Cloud Console, Skyvia (integration and data handling), SpinOne (backup, security policy enforcement), Tapirx (admin panel and database management), Torii (SaaS management), Microsoft 365 (advanced configuration and administration)
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong communication skills, both written and verbal.
• Experience with IT Asset Management Systems.
• Experience in a self-driven role within a technology-focused organization.
• Experience in diagnosing and resolving hardware, software, and network issues.
• Familiarity with networking concepts (TCP/IP, VPN etc.,).
• Proficient in Mobile Device Management (MDM) and identity providers like Okta.
• Knowledge of networking (LAN/WAN, DHCP, DNS, etc.).
• Microsoft 365 (advanced configuration and administration) - nice to have
• Experience with Jira/Confluence

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request [email protected]. You may report a violation referred to in the Procedure under the terms specified therein.