IT Service Desk Engineer - 1st Line

Job Title: IT Service Desk Engineer – 1st Line 

Location: Leeds, LS28 5QS 

Salary:     £27,000 per annum

Job Type: Full Time, Permanent, shift pattern

Are you self-motivated with a flair for customers service?

Are you ready to take your IT career to the next level?

If yes, then let’s get to the important stuff!

The Role:

This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries. 

Analytical fault finding on networks and systems

Repair of end-point systems

Password resets, profile repairs/configurations, new starters, mail release/block

Communication of information to technical and non-technical users

IT service desk experience

IT service delivery

The Candidate:

Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.

A "customer first" mentality

Solid experience in 1st line IT support.

Technical experience or qualifications in Microsoft and related products desirable

Experience of service desk environments, ideally in an MSP environment.

Excellent customer service skills.

To be able to answer calls promptly, log service tickets with the relevant and correct information and to perform 1st line checks on the calls logged. While meeting customer SLA’s.

The ability to keep documentation updated and add to where required.

Server, storage and end-point technology exposure.

A desire to learn and expand knowledge to grow within a competitive team

What you’ll get in return:

Financial

Life Insurance

Pension

Car allowance (subject to role)

£1000 refer a friend bonus

Generous uncapped commission scheme(sales role)

Profit share bonus scheme(non-sales, subject to T&C’s)

Free will-writing service

Long Service Awards(financial and time rewards)

Electric Car Scheme(salary sacrifice)

IT Purchase Loan Scheme

Financial Wellbeing Tool

Pension Surgery
(consultation with a financial advisor)

Health and Wellbeing

Private Medical Insurance

Employee Assistance Programme -
for you and your family (Counselling, legal advice, career coaching, financial support)

Digital GP

YuLife Wellbeing platform

Gym membership contribution

Gym time

Yoga –Free onsite yoga

Eye tests

Flu jabs

Fruit basket –per floor stocked weekly

Mental Health First Aiders

Time off

Holidays –above statutory increasing with service, plus 8 bank holidays

Birthday benefit -Have your birthday off on us!

Enhanced Maternity Pay

Enhanced Paternity Pay

Compassionate Leave

Jury Duty

Perks

Welcome goodie bag

Company apparel

Free staff parties

Incentives –Competitions and prizes including trips

Staff awards

Culture Team events

Environment

Free onsite parking

New refurbed office -Table tennis, table football, games consoles, multifaith room, fully stocked bar, outdoor eating area, smoking shelter.

*role dependant

Why choose TIEVA?

We’re not your average technology company, we reward innovation and outside the box thinking.  A career at TIEVA means giving you the opportunity to shape your future.  We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes and team incentives.

Further, faster- We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities.  We invest heavily in our teams, culture, environment and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within.

More than technology
–
TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers.

Real world, real career- Our team’s key focus is to deliver world class services & the best in technologies.   You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers.

If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP!

TIEVA is an equal opportunities employer and welcome applications from all sectors of the community.