IT Service Desk Consultant (Night shift)

About Us:

DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 40 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees. 

We admit, we’re not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We’re intimately familiar with the 501(c) community, which allows us to truly understand our clients’ needs and objectives. 

At DelCor, we’re focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.  

In the association space, we’re known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes—don’t worry, that’s not a hiring requirement.  

About the Role:

The ITSD Consultant - Nightshift role installs, configures, maintains, and troubleshoots networks and associated assemblies by performing duties personally. The responsibilities of this position are essential in supporting DelCor’s mission of helping association, nonprofit, and foundation clients add value to their communities.

It is essential for the ITSD Consultant to develop successful client relations by providing strong initiative, listening, and rapport-building skills, cutting-edge IT knowledge and experience, and time-sensitive solutions with the ability to communicate effectively.

Preferred Experience:

• 1+ years of recent hands-on experience working in a help desk or service desk environment

• Microsoft LANs MCSE 2008 or greater

• Recent hands-on experience with Windows server (2012 and 2016) and workstation (Windows 7,8, and 10) environments is

• Experience with Office 365 or Exchange server

• Proficiency with Active Directory, domain controllers, IP addressing, DNS, VPNs, and remote access

• Recent experience administering Windows Server, Exchange Servers, Citrix Metaframe, Windows Terminal Server, and Firewalls (e.g., Sonicwall, CISCO) is highly desired

• Experience with MSP and RMM tools is highly desired

• Experience supporting users, network devices, and servers remotely

• Must be willing to work night shift, including potential weekends

Our Exceptional Benefits and Perks

Becoming part of the DelCor team means joining a culture that truly values and respects your contribution. We know that our decades of success wouldn’t be possible without staff who feel supported and emboldened to be creative in their work.

We've carefully curated a suite of benefits and perks designed to support and reward our valued employees.

The base salary range for this position is $45,000 to $55,000 per year, commensurate with location, relevant experience, and interview performance. Final offer will be determined by a combination of these factors to ensure internal equity and external competitiveness. Plus, this role has bonus potential. Here are the rest of our benefits and perks!

• 17 Days of PTO in the First and Second Years

• PTO Increased to 23 Days After Two Years

• 10 Federal Paid Holidays and 1 Floating Holiday

• Charity PTO Day

• 401k Savings Plan + Matching

• $35 Monthly Cell Phone Benefit

• $300 Work from Home Stipend for New Employees

• Health, Dental, and Vision Insurance

• Company-Sponsored HRA Plan

• Paid Parental Leave

• Mileage Reimbursement

• Professional Development and Certification Reimbursement and Recognition

• Employee Referral Program

• Short-Term and Long-Term Disability Costs Covered 100% by DelCor

• Employee Assistance Program

• Bereavement Leave

• Family and Medical Leave

• Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits

• $25,000 Life Insurance Coverage