IT Service Desk Analyst for Qatar

VAMS

Doha, Doha, Qatar permanent

Posted: June 24, 2015

Job Description

VINIRMA Consulting Pvt. Ltd. is a 360degree Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.

VAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM SYSTEMS is currently looking for IT Service Desk Analyst for our Qatar operations with the following skill set and terms and conditions:

Skill set required:

• Should have MCSE certification.

• Networking skills for troubleshooting and resolving tickets.

• Excellent Communication skills.

• 2 years previous IT Service Desk or Call center (Tech support).

• Strong knowledge of Microsoft based operating system with emphasis on latest MS OS and office versions.

• Basic User active group directory administration.

• Overall awesome attitude in resolving IT issues.

Responsibilities:

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.

• Receiving, logging and managing of calls from internal staff via telephone and email.

• First level support – troubleshooting of IT related problems from in-house software to hardware such as laptops, PC’s and printers.

• Troubleshoot basic network issues.

• Escalate unresolved calls to 2nd level support team.

• Log all calls in the service desk application/ program.

• Take ownership of user problem and follow up the status of problems of behalf of the user and communicate progress in a timely manner.

• To maintain a high degree of customer service for all support queries and adhere to all clients’ policies and principles.

• Provides stat report to the management as required.

• Basic Active Directory knowledge such as creating accounts, reset passwords, create groups etc.

Domain: Bank

Terms and conditions:

Joining time frame: 2 weeks (maximum 4 weeks)

The selected candidates shall join VAM SYSTEMS – Qatar and shall be deputed to one of the leading Banks in Qatar.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at saranya.sasiraj@ vamsystems.com or call us + 91 4762684924

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at saranya.sasiraj@vamsystems .com

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