IT Security Support Engineer

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About the Role

As a IT Security Specialist, Identity & Access Management (IAM), you’ll support and improve access, permissions, and identity workflows across complex enterprise systems. You’ll work in a security-as-code environment where access changes are requested through pull requests, validated through CI/CD pipelines, and deployed into critical systems such as Okta, LDAP, and SCIM-connected platforms. This role is ideal for someone who enjoys solving system access challenges, supporting users across technical levels, and ensuring secure, reliable identity operations.

Responsibilities

• Monitor and support security change requests submitted through pull requests

• Review and track security-related changes through CI/CD pipelines to ensure successful deployment

• Provision, modify, and support user access to internal and cloud-based resources

• Manage permissions, team memberships, and identity configurations across IAM systems

• Support and troubleshoot access issues for technical and non-technical users

• Provision and manage secrets for systems and services

• Authorize and provision bots and service accounts

• Communicate status updates, blockers, and security-related issues clearly across teams

• Maintain and update documentation as tools, processes, and system knowledge evolve

• Other duties as assigned

About You

Qualifications & Skills

• 3+ years of relevant work experience

• Experience supporting Identity and Access Management (IAM) operations in enterprise environments

• Strong hands-on experience with GitHub, including Git, pull requests, branches, merge conflict resolution, GitHub Organizations, Teams, permissions, GitHub Apps, and GitHub Actions

• Experience managing and configuring critical security systems such as Okta, LDAP, and other IAM platforms

• Comfort working with command-line tools and technical troubleshooting

• Experience with CI/CD pipelines and deployment monitoring

• Ability to provision access to cloud resources and manage secrets securely

• Strong documentation skills, with the ability to keep processes current as tools and systems evolve

• Excellent communication skills with the ability to support both technical and non-technical stakeholders

• Strong customer-service mindset, with the ability to triage, prioritize, and manage multiple requests effectively

• Comfort working in async communication channels such as Slack, pull request discussions, and issue tracking systems

• Self-motivated, collaborative, and proactive in raising issues and sharing progress

#LI-Remote #LI-MO1

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.