IT RMM Technician

Job Description

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

 Courageous Spirit - Intentionally moving forward while persevering in a positive manner.

Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.

Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to the MSP Manager.

Position Highlights

Location: Any ESW office (Calgary, Edmonton, Fort St. John, Grande Prairie, Vancouver, Victoria)

Type of position: Full Time

Hours: 40 hours per week

Core Competencies required for this position

Communication – clear, professional and effective in both written and verbal communication with clients, co-workers and leadership

Collaboration & Teamwork – work effectively with technical colleagues, leader and client teams to deliver integrated solutions

Adaptability – adjust quickly to changing client demands, priorities and technologies

Analytical thinking – apply structured thinking to assess client needs, define objectives, and scope solutions

Documentation & knowledge sharing – develop and maintain high-quality technical documentation to support knowledge transfer and future troubleshooting

Client-centric service orientation – consistently meet commitments to service delivery requirements, balancing quality, timeliness and efficiency.

Primary Focus

RMM Technician for the Managed Services (MSP) department

Work with MSP Team to solve problems

Provide technical support for MSP services

Provide training to other members of the team

Job Description

Build and maintain an in-depth knowledge of ESW-IT MSP services and offerings

Service delivery training

Understand and review MSP agreements

MSP Operational training tasks assigned by Manager

General communications

Investigate, troubleshoot, problem-solve and resolve technical MSP related issues

Develop and update MSP technical documentation

Follow Change Management Procedures when deploying changes to the varying environments

Maintain client commitments related to service delivery requirements

Assist in the development and delivery of automated Managed Service products

Perform other duties as assigned

Skills and Experience Required

1-3 years of experience as a technical specialist in RMM would be preferred

Post-secondary education in a computer-related discipline would be preferred

An appropriate combination of education and experience may be considered

Documentation skills

Organized with excellent time management skills and attention to detail

Ability to work reliably on their own and as part of a team

Working Conditions

This position can be based out of any ESW office (Calgary, Edmonton, Fort Saint John, Grande Prairie, Vancouver, Victoria)

This role can be physically demanding at times requiring carrying, setting up, and servicing of hardware weighing up to 50 pounds in a variety of environments.

The successful candidate must comply with the safety standards of ESW IT Business Advisors and all its clients.

To Apply: Click here to apply through BambooHR or copy this link into your browser: https://eswitbusinessadvisors.bamboohr.com/careers/248?source=aWQ9Nw%3D%3D

Please provide a cover letter, kindly include:

Where you saw this position advertised

If you were referred to this position, the name of the ESW co-worker who referred you.

We welcome applications from all qualified individuals. Please note that to be considered for this role, candidates must have legal authorization to work in Canada. We are unable to sponsor work permits or visas for this position. 

Background checks and other assessments are conditions of employment.

To view all our job postings, visit our website at   http://www.eswit.com/careers.html