IT Project Coordinator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

Based in our Newcastle office, the role is a full-time (38 hours) Monday to Friday.

Duties and responsibilities for the role may include but are not limited to the following:

• Planning, scheduling, coordinating and communicating all elements of delivering site and non site installations and projects to a high level of client satisfaction

• Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations

• Coordinating and communicating the correct allocation of skilled staff within the time constraints in order to complete projects within client expectations

• Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle

• Accurately reflecting engineers service calls in service delivery calendar and effectively communicate client instructions

• Effectively communicate schedule changes to all relevant stakeholders

• Accurately recording relevant data in all systems

• Developing and maintaining effective working relationships with personnel from all departments

• Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others

Who we are looking for

Successful candidate must possess:

• At least 2 years of Project Coordination experience

• Strong attention to detail

• Excellent communication and interpersonal skills

• Professionalism

• Flexible with the willingness to adapt and innovate

• Understanding of current project management methodologies

• Proven track record of successfully managing IT projects

• Experience managing multiple priorities simultaneously

• Experience in working in a shared resource pool multi project team environment

• Proven issue and risk management experience

• Experience in constructing and presenting project updates

• Project Management certification such as PMBOK or Prince2 desirable

What we offer

• A friendly team environment with a strong technical support network

• Broad range of options for training and developing your IT skills

• Opportunity to work with the IT industry's latest technologies

• Internal career growth for high performers and IT super-stars

• Cost price on products from our suppliers

• Lunches and snacks provided

• Comprehensive Employer Assistance Program

• Bonuses and incentives for upskilling

• Gym membership

• Referral bonus

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We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .