IT Program Assistant

Who We’re Looking For (Position Overview)

The IT Program Assistant provides administrative, reporting, and coordination support to the IT End User Support Services program. This role is responsible for maintaining program documentation, tracking operational metrics, supporting recurring deliverables, and assisting leadership with reporting, scheduling, and communications. The IT Program Assistant ensures that program data, records, and deliverables are accurate, timely, and compliant with contract requirements, enabling effective program execution and Government oversight.

What your Day-To-Day Looks Like (Position Responsibilities):
• Support the Program Manager and Deputy Program Manager with day‑to‑day administrative and operational activities.

• Track and consolidate inputs for recurring program deliverables, including weekly and monthly reports, dashboards, and status briefings.

• Prepare, format, and maintain reports, presentations, spreadsheets, and data call responses required by the Government.

• Maintain program documentation, schedules, contact lists, organizational charts, and distribution lists.

• Support asset and inventory tracking activities by maintaining records in Government‑approved systems and assisting with periodic inventories.

• Assist with user account and access management activities, including compiling data for recertifications and tracking completion status.

• Maintain version‑controlled repositories for reports, metrics, and historical program data.

• Support knowledge management by updating procedures, work instructions, and knowledge base articles to reflect current operations.

• Coordinate meeting logistics, scheduling, and preparation of materials for internal and Government meetings.

• Support program communications, including drafting notifications, tracking communications, and maintaining publication logs.

• Perform quality checks to ensure accuracy and consistency of operational and performance data across reports and systems.

What You Need to Succeed (Minimum Requirements):
• Experience providing administrative or operational support within an IT or technical services environment.

• Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Teams, SharePoint).

• Strong organizational, data tracking, and documentation skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple recurring tasks and deadlines simultaneously.

• Familiarity with IT service management or asset tracking tools preferred.

• Familiarity with SLAs.