IT Production Support Specialist Summer Intern

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

RRD is seeking a motivated and energetic individual to join our team this Summer in Logan, UT! 

 

**THIS IS A HYBRID POSITION**

 

We serve large and diverse markets experiencing tremendous changes in the ways in which organizations communicate with their target audiences utilizing both print and digital channels.

We have an extensive customer base across industries in virtually every private and public sector, an unmatched portfolio of capabilities, a proven management team and the financial flexibility allowing investments in innovative technologies and growth opportunities to meet communications challenges.

Position Objective: To support the Business Communication Services (BCS) Production Support Team by providing day to day monitoring and support for applications, email alerts, incident tickets and change management. Troubleshoot and resolve production issues and escalate incidents appropriately by following established support workflows.

 

Responsibilities 

Technical Support:

• Understand the various business applications from both technical and functional perspectives and provide the necessary support to troubleshoot issues relating to server-based applications.
• Research and resolve routine to moderately complex programming issues.
• Serves as a technical resource to customers and works in collaboration with engineers, programmers, client interaction and other senior staff as needed to provide effective user support and issue resolution.
• Provides support for the various print facility requests and issues. 
• Coordinates activities with App Dev and IT groups during critical incident management processes.
• Handles routine tasks based on scheduled activities such as maintenance, monthly and weekly activity and processing.
• Works on ServiceNow incident tickets assigned to Production Support based on priority. Resolve support tickets within the limits of contractual service level agreements.
• Perform change review and deployments depending on client requirements.
• Participates in process improvement activities.

Documentation:

• Create and assist in preparing detailed internal program documentation for new developments and revisions. 

Communication: 

• Identifies defects and works with developers and programming teams on resolutions.
• Conveys problems, solutions, updates, and project status to peers, customers, and management.
• Participate in IT team meetings, providing input and suggestions.
• Requires good communication skills, both verbal and written. 

 

• The intern candidate should be a full-time student at an accredited college or university pursuing a Bachelor or higher degrees in Computer Science, Information Technology or Computer Engineering.
• Basic exposure, or related coursework in the use of Perl/Python scripting as this would be an added advantage.
• Working knowledge of navigating Unix/Linux(commands) operating systems, application troubleshooting and familiarity working in a Windows Server (IIS, Services) environment is also helpful. 
• Requires good communication skills, both verbal and written. Able to understand general business concepts and apply them when communicating with diverse groups of people.
• Positive attitude and outstanding customer service.
• Accuracy, attention to detail and results oriented. 

The rate of pay for this role at the noted location is $24.00 / hour. In addition to base pay, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans