IT/OT Technical Service Delivery Manager

Job Title IT/OT Technical Service Delivery Manager Job Description IT/OT Technical Service Delivery Manager Own end‑to‑end IT/OT service delivery for multiple Service Sites, with real influence, autonomy, and visibility across critical systems. Collaborate with global experts — from Europe to ANZ — while building strong customer relationships and driving continuous improvement. Grow your career with a world leader in automation, working with cutting‑edge tech (PLCs, databases, cybersecurity, VISION systems) and shaping long‑term service strategy. About us Part of the Toyota Automated Logistics Group (TALG), Vanderlande is a market-leading, global partner in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 11500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a turnover of 2.2 billion euros, it has established a worldwide reputation over the past seven decades as a global partner for future-proof logistic process automation. Your position . You’ll play a key role in managing all IT/OT service operations across our multiple Service Sites. In this role, you’ll work closely with Vanderlande’s onsite and remote teams, as well as with the customer, to ensure smooth and reliable day‑to‑day operations. You’ll take ownership of IT hardware and services supporting our production and test environments — including PLCs, servers, clients, databases, application servers, operating systems, VISION applications, patching, antivirus deployment, database updates, and cybersecurity improvements. Responsibilities Own the IT/OT service relationship for assigned clients, ensuring delivery meets contracts and SLAs. Build strong, trusted relationships with customers on all IT/OT matters. Work with the Global Service Desk on: Incident management, Problem management, Change management Lead escalations and major incidents, coordinating teams to restore operations quickly. Balance long‑term planning with fast responses to short‑term needs. Identify and implement new IT/OT opportunities with technical specialists. Create an annual IT/OT lifecycle plan to support customer budgeting. Provide input into proposals and prepare proposals when required. Manage IT/OT projects (e.g., software deployments, retrofits) to ensure on‑time, on‑budget delivery. Maintain clear communication with customers and stakeholders. Align processes and training with European peers, onsite teams, remote teams, and the customer. Report weekly and monthly on IT/OT performance to internal and external stakeholders. Perform other reasonable duties as required. About You As Service Delivery Manager, you are a team player with a positive, energetic attitude and a strong customer focus, with a drive for continuous improvement. Excellent communicator, able to build long-term relationships and influence without direct authority. Commercially aware, with the ability to assess risks and identify opportunities. Perform well under pressure (e.g., major incidents), with strong prioritisation and time‑management skills. Relevant bachelor’s degree (Computer Science, Software Engineering, IT) is an advantage. Knowledge of Java or C#, .NET, SQL/PL‑SQL, and Oracle databases. Strong English communication skills (written and verbal). Minimum 5 years’ experience in IT project or service management within business‑critical environments, ideally in a customer‑facing role. Familiarity with IT Service Management frameworks (ITIL, BISL, ASL or similar); software development knowledge is a bonus. Able to travel up to 20% (interstate and international) and work outside standard business hours when required. Proven ability to lead and drive continuous improvement. What we offer A competitive remuneration package will be offered to someone who is a team player with a positive, energetic attitude and work ethic as well as the ability to think outside the square. We offer unlimited career growth and development within the regional and global organisation. In a world of technology, Vanderlande believes in people – its employees make the difference in everything the company does. To apply for this unique and exciting opportunity, submit your resume. If you have any questions about the role, feel free to reach out to Nada Vidakovic at Nada.Vidakovic@vanderlande.com Diversity & Inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. ID checks will be performed to verify work entitlements in Australia.