IT Operations Support (Student)

ABOUT RELEX

We’re RELEX, and our market-leading supply chain and retail planning platform combines revolutionary technology with the passion of our people to positively impact on our customers, consumer brands and the world. We believe that technology should have a purpose, and ours helps reduce waste and CO2, champion sustainability and maximize customer satisfaction while minimizing operative costs. Whatever drives you, you’ll find it here. You can be the change at RELEX.

In response to our fast growth and market expansion, we are looking for an enthusiastic IT Support Specialist to join our RELEX team in Melbourne.

This is a 50% part-time position, and the role and tasks will be modified accordingly. The weekly number of hours is up to 24 hours.

What you’ll be doing:

In the capacity of IT Support Specialist, the primary responsibility is to offer initial technical assistance, address user issues, and provide administrative support for office IT equipment. This role falls under the category of first-level support, meaning it doesn't necessitate extensive technical expertise. Collaboration with our IT Operations team is integral, and support for second and third-level issues, which may involve our IT vendors or partners, will be available. Comprehensive training will be provided to equip individuals with the requisite skills. This position serves as a gateway into the IT organization, affording opportunities for skill development and the establishment of a potential career path within the IT field.

• User Support:

• Provide technical assistance to end-users, addressing hardware and software issues.

• Resolve technical problems, answer inquiries, and guide users in a clear and concise manner.

• Install, configure, and update software applications and operating systems.

• Hardware Maintenance:

• Set up and configure laptops, printers, and other hardware devices.

• Perform routine maintenance, troubleshoot hardware issues, and coordinate repairs when necessary.

• Software Support:

• Install, update, and maintain software applications and ensure licensing compliance.

• Assist users with software-related inquiries, including login issues, access, and functionality.

• Network Support:

• Assist with network connectivity issues, including Wi-Fi, LAN, and VPN connections in collaboration with network specialists and network vendors.

• Inventory Management:

• Keep track of IT inventory, order supplies, and maintain stock levels.

• Assist in the procurement of IT equipment and software.

• Collaboration:

• Collaborate with IT team members to resolve complex issues and perform system upgrades.

• Liaise with external vendors and service providers for technical support and solutions.

What you’ll bring to the table:

• The ability to problem-solve on your feet in a fast-paced environment

• Intellectual curiosity and a desire to learn

• Ownership, commitment, and a can-do attitude

• Experience with initial technical assistance, address user issues, and provide administrative support for office IT equipment.

• Ability to work independently as this role reports into Finland but your work hours will follow the local timing.

What we offer you in return

• 1 year contract with potential to extend up to 2 years

• An international career and learning opportunities in a rapidly growing software company

• A fun, ambitious, and committed team of smart people to work with

• A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged

• Possibility to grow in the company and to have support from an experienced team

• A company where you can help retailers fight against food waste

RELEXians can be found around the world, but here we’re based in Melbourne. Our office is in Melbourne CBD area and offers a fantastic base to work or socialize.

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.

We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. Diversity helps us succeed, so we’re committed to creating an inclusive environment for everyone. If you’re ready to be part of our growth, apply now.