IT Operations & Support Specialist

Position Overview 

Tuckernuck is a fast growing omnichannel retailer, and we’re hiring a hands-on Workplace Technology leader to support the team behind the brand. You will be based in our Washington, D.C. headquarters, helping our HQ team stay productive and connected by making onboarding seamless, meetings and A/V reliable, and day to day tech support fast and friendly.

In this role, you will be the primary on site technology partner for HQ while also supporting remote employees. You will work closely with our outsourced IT provider and own the operational fundamentals that keep a growing business running: clear documentation, accurate asset tracking, consistent device and access standards, and strong security habits. This is a high visibility, high ownership role for someone who enjoys being close to the business and takes pride in making the workplace experience excellent.

Core Responsibilities 

Own the end to end employee technology experience for HQ and remote employees, with a focus on fast onboarding and reliable day one readiness

Run daily IT support, including ticket intake, triage, resolution, and clear escalation to our managed service provider when needed

Own onboarding and offboarding execution, including device procurement and provisioning, account setup, access changes, and secure deprovisioning

Serve as the on site owner for workplace technology in our Washington, D.C. HQ, including conference room A/V, meeting reliability, printers, WiFi, and local network troubleshooting

Improve security hygiene through consistent standards, including MFA adoption, endpoint compliance, patching, least privilege access, and secure configurations

Maintain accurate IT documentation and a usable knowledge base, including runbooks, onboarding guides, common fixes, vendor contacts, and escalation paths

Own IT asset management, including inventory accuracy, device assignment, lifecycle tracking, replacements, and returns

Monitor service performance and recurring issues, publish a simple operational scorecard, and drive root cause fixes that reduce repeat tickets over time

Minimum Qualifications

Bachelor’s degree or equivalent practical experience in IT support, workplace technology, or systems administration

4+ years in end user IT support or IT operations, including ownership of onboarding and offboarding workflows for both HQ and remote employees

Demonstrated experience managing an outsourced IT provider, including ticket quality, prioritization, escalation, maintenance coordination, and holding the provider accountable to SLAs

Strong project management experience, with examples of driving vendor delivered work to completion across multiple stakeholders (clear plans, timelines, communication, and follow through)

Hands on experience supporting Google Workspace and modern collaboration tools, plus conference room A/V and meeting room reliability

Strong understanding of security hygiene in an end user environment: MFA, device compliance, patching, least privilege access, phishing response, and secure offboarding

Experience delivering or coordinating lightweight security awareness training and employee communications (new hire security orientation, periodic refreshers, phishing simulations support)

Knowledge/Skills/Abilities 

Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical audiences

Strong analytical and problem-solving capabilities with a proactive approach

Excellent organizational skills with the ability to manage multiple priorities

High degree of ownership, accountability, and professional discretion

Collaborative, adaptable team player who thrives in a fast-paced environment

Proficiency in Microsoft Office, Google Workspace, and modern productivity tools

Compensation 

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $80,000-$120,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.

Tuckernuck Core Values
The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

Teamwork Makes the Dream Work

Find the Fun

Stay Authentic

Respect

Entrepreneurial Spirit

Start Strong & Finish Strong

Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.