IT Operations & Support Specialist

We currently have a vacancy for a IT Operations & Support Specialist fluent in English, to offer his/her services as an expert will be based in Luxembourg, Luxembourg. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Your Tasks:

• Provision of technical consultancy/support services for IT Reception systems (4 applications);
• Management and monitoring the daily data ingestion, data storage and data processing in various formats
• Incident and problem management, technical support to end-users, Change management on applications;
• Production of other technical and functional documents;
• First-level technical support to colleagues of the unit in all issues related to HTML, XML, CSS;
• Maintaining and creating scripts in Linux;
• Creation and follow up of tickets for the solution provider;
• Testing new functionalities, identifying and reporting issues, and assisting in their resolution.

Requirements:
• University degree in IT or relevant discipline, combined with minimum 12 years of relevant working experience in IT;
• Minimum 5 years of working experience in IT systems, Linux System (shell script, basic administration, TCP/IP)
• Minimum 3 years of experience in Incident and Problem Management (ITIL) on IT systems/applications Technical Support;
• Minimum 3 years of experience in Microsoft Office Suite – Word, Excel, Power Point;
• Minimum 2 years of experience in the design and implementation of IT system architecture;
• Minimum 2 years of experience in writing system specifications and in understanding technical documentations;
• Minimum 1 year of experience in Database management and Databases such as MySQL or SQL Server, Oracle or Postgres SQL;
• Minimum 1 year of working experience in Project Management (PM2 or Prince2 or PMI);
• Minimum 1 year of working experience with containerization;
• Minimum 1 year of working experience with Cloud services;
• Minimum 1 year of experience with Shell;
• Minimum 1 year of experience with XML basis XML basis (schema, parsing with xpath, transformation with xslt);
• Minimum 1 year of experience API Management (curl/Postman/Json);
• Minimum 1 year of experience with Confluence and JIRA/Citnet/GitLab;
• Knowledge of Application server (Tomcat or JBOSS/WILDFLY);
• Knowledge of Perl or Java;
• Excellent command of the English language and good knowledge of French is required.

Benefits:
If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English, quoting reference (19207/10/2025).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading European Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies and national government Administrations in 40 countries and 4 continents.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, age, national origin, ethnicity, gender, disability, sexual orientation, gender identity or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.