IT Operations Support (EMEA)

Confidential

Cape Town, Western Cape, South Africa permanent

Posted: May 14, 2026

Required Skills

Job Description

Do you enjoy keeping systems running smoothly within a global tech landscape? Are you a proactive problem-solver who thrives in a fast-moving, tech-driven environment? At team5pm (part of SAMY Alliance), we are looking for an IT Operations Support specialist to ensure our technical ecosystem is seamless, secure, and scalable across our regions.

The Role: Powering our Europe & Africa Operations

As IT Operations Support, you are the technical heartbeat of our offices across Europe and Africa. You aren’t just responding to tickets; you are ensuring that our infrastructure. From high-end post-production setups to making sure cloud-based SaaS tools works reliably for every team member.

Reporting into the Global IT structure from day one, you will be the go-to expert for local needs while maintaining the high standards of a global organization.

Main Responsibilities

• Regional IT Operations

• Device & Asset Management: Own the full lifecycle of Apple and PC hardware—procurement, custom setup, and tracking—ensuring everyone from Amsterdam to Warsaw is ready to work.

• Systems & Access: Manage user environments and L1-L2 support for our core stack (Google Workspace, Slack, Keeper) in line with global identity policies.

• Creative Infrastructure: Support our specialized post-production environments, including NAS storage, workstations, and remote editing tools like Parsec.

• Connectivity & Security: Maintain robust network performance and VPN access, while ensuring all operations stay GDPR compliant and secure.

Collaboration & Growth

• Global Alignment: Implement global IT standards and security protocols across the EMEA region.

• Documentation: Keep our technical "source of truth" updated, from asset inventories to internal troubleshooting guides.

Meet SAMY x team5pm

At team5pm we´ve been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. And SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. Together, team5pm and SAMY we partner with leading clients like L'Oréal and Barilla to develop their influencer marketing campaigns. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America and Africa) and operating in 55 markets, SAMY and team5pm serve over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

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