IT Operations Specialist

Overview:
Nerdy is looking for an IT Operations Specialist to join our team! The IT Operations Specialist, based in St Louis, owns and enhances core IT & Security operational domains, including user and device lifecycle management, SaaS administration, and end-user support. This role blends hands-on technical execution with process ownership, cross-functional collaboration, and automation-driven improvements to ensure scalable, secure, and efficient operations.

About Nerdy:

At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

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AI-Native at every level
From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.

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Entrepreneurial velocity
Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.

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Free-market rigor
Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.

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Full-stack ownership
You design, build, and run what you ship; accountability is a feature, not a bug.

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Reward for contribution
Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.

•
Relentless exploration
Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.

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Is Apolitical
You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

•
Q4-2025 Shareholder Letter

•
Q3-2025 Shareholder Letter

•
Q2-2025 Shareholder Letter

Qualifications:

• 4+ years in IT operations or systems administration

• Experience administering SaaS and device management tools (e.g., Google Workspace, Okta, Mosyle)

• Strong macOS knowledge and Bash/Python scripting skills

• Familiar with endpoint compliance and security best practices

• Data-driven with experience tracking SLAs and operational metrics

• Strong communicator and mentor for junior team members

• Experience using AI-native productivity and automation tools

Responsibilities:

• Own user/device lifecycle, SaaS admin, and support operations

• Lead onboarding, offboarding, and role-change processes with HR and partners

• Improve cross-functional workflows and document handoffs

• Mentor junior staff and handle high-impact escalations

• Track SLAs, backlog, CSAT; run root-cause analyses

• Prototype and implement automation-first improvements

• Administer core SaaS tools with security and audit focus

• Translate engineering rollouts into operational runbooks

• Maintain macOS endpoint compliance, MDM, and patching

• Contribute to incident response as needed

Unleash Your Potential at Nerdy:

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading compensation paired with clear promotion pathways.

• Retirement Made Simple: 401(k) plan with company match and immediate vesting.

• Flexible Time Off: Recharge on your terms, ensuring maximum productivity.

• Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.

• Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.

• You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.