IT Operations Specialist

About Emplifi

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Global IT Operations Team

The Global IT Operations team is spread across the United States, Canada, and the Czech Republic. We take care of the company’s business applications and End-user infrastructure, supporting around 700 employees and contractors. The team is led from Prague, Czech Republic.

Job Summary

The goal of this role is to keep Emplifi’s employees up and running day to day. We’re looking for someone who is service-oriented and enjoys creating a great experience for our internal customers. Strong English communication skills are essential. This role is primarily on-site, with some flexibility.

What You’ll Do Here:

• Monitoring and maintaining IT systems and services all around the world (9 offices)

• Resolving help desk escalations (MacOS, Windows)

• Solving everyday users’ and technical issues within the offices

• Managing and maintaining company HW and SW tools, management of company technical equipment, keeping records, and arranging maintenance

• Training employees

• Creating technical documentation and other non-technical manuals

• Vendor management and communication with suppliers

• Automating and innovating internal processes

What You'll Bring to Us:

• Very good overview and interest in the IT field, including audio/video

• Experience with everyday communication with clients (internal/external)

• Knowledge of TCP/IP and network management will be considered a great advantage

• Proactive customer-oriented approach to people from both technical and non-technical departments

• Experience with below listed systems on the administrator level:

• Google Workspace

• Okta or similar SSO solutions

• Atlassian (Jira/Confluence)

• MDM (Kandji/Workspace One or similar)

• Communication platforms (Slack, Google Meet, Zoom, etc.)

• Security software and password manager

• Advanced knowledge of OS Windows and Mac OS; knowledge of Linux/Unix is an advantage

• Good time management, ability to meet deadlines and finish assigned projects, and analytical thinking

• Interest in simplifying and automating tasks

• Ability to work independently, but be a team player

• Experience with programming languages is an advantage

• Fluency in English for everyday communication with colleagues and suppliers; good knowledge of the Czech language is preferable, but is not obligatory

What We Offer

• International, fast-paced, and rapidly growing environment

• Multisport card

• Unlimited Personal Time Off, Sick days & Community days

• Maternity and Parental Benefit

• Flexible environment with the possibility of home office working

• Chance to work with the world’s biggest brands at the CX tech leader

• Agile and open-minded culture, with high levels of trust and flexibility

• Opportunity for professional growth and development

• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas

• Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill

• There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.