IT Operations Specialist ll

As the IT Operations Specialist II, you will be responsible for ensuring the smooth and efficient operation of our organization’s IT systems and infrastructure while delivering an exceptional, people-first technology experience. You approach IT as a service function—balancing strong technical ownership with empathy, clear communication, and a customer-centric mindset. Above all, you embody the mission of providing access to healthcare for all who suffer from chronic conditions.

This is a hybrid role based in Summit, NJ, requiring regular in-office presence to support employees and IT operations.

Comp | Perks | Benefits

• The base pay range for this position is $80,000 - $105,000 per year**

• Robust and affordable Medical, Dental, and Vision plan options

• Flexible time off policy

**Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual incentive plan and stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What you get to do every day

• Act as a trusted IT partner by proactively understanding employee needs and translating them into reliable, scalable, and user-friendly technology solutions.

• Maintain technical ownership of the Pharmacy Management System infrastructure, including vendor relationship management, issue escalation, and continuous improvement.

• Provide white-glove end-user support, resolving hardware, software, and access issues with a strong focus on user experience, communication, and follow-through.

• Support and maintain enterprise platforms including Okta, Google Workspace (GWS), 1Password, Zoom, Workday, FreshService, Slack, and other SaaS tools.

• Administer and support MDM solutions including Microsoft Intune and Kandji, as well as Apple Business Manager (ABM), ensuring devices are secure, reliable, and easy for employees to use.

• Own and continuously improve IT onboarding and offboarding experiences, ensuring new hires feel supported from day one and departures are handled smoothly and securely.

• Partner with stakeholders and cross-functional teams to implement tools and workflows that remove friction, improve productivity, and scale with the business.

• Operate and maintain core SaaS systems, balancing system reliability, security, and usability.

• Support IT solutions that scale and automate business processes, including SSO, MDM, ticketing systems, and access management, while keeping the employee experience front and center.

• Thrive in an Agile environment, contributing ideas and improvements that enhance both service quality and operational efficiency.

• Perform other duties as assigned.

What you bring to the role

• 2+ years of professional experience in IT Operations, Systems Administration, or a related role OR a Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Strong customer service mindset, with a genuine desire to help others and improve their day to day technology experience.

• Working knowledge of Okta, Google Workspace, 1Password, Zoom, and common SaaS productivity tools.

• Hands-on experience with MDM platforms such as Intune and/or Kandji, including macOS and Windows device management.

• Familiarity with Apple Business Manager (ABM).

• Proven ability to troubleshoot complex technical issues while communicating clearly and calmly with non-technical users.

• Solid understanding of IT security principles, including access control, encryption, and threat detection.

• Familiarity with ITIL framework and best practices is a plus.

• Excellent communication and interpersonal skills, with the ability to build trust and collaborate across all levels of the organization.

Bonus points

• Industry certifications such as:

• CompTIA A+, Network+, Security+

• Microsoft Certified: Endpoint Administrator (MDM/Intune)

• Apple Certified Mac Technician (ACMT)

• Other MDM- or endpoint-focused certifications

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

U.S. Applicants Only

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Thirty Madison we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at [email protected] to request accommodation.

About Thirty Madison

Thirty Madison is a family of specialized healthcare brands devoted to creating exceptional outcomes for all. Each of its specialized brands is focused on a specific ongoing condition, and thoughtfully designed to support the unique needs of its community with personalized treatments and care; with Keeps for men's hair loss, Cove for migraine, Facet for skin conditions, and NURX for sexual health. With empathy at the heart of its innovation, its proprietary care model empowers hundreds of thousands of people with ongoing conditions with the accessible, effective treatments across a lifetime of care. In just four years, we’ve built a number of brands and are continuing to grow rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

We are honored to become Great Place to Work certified and be included on BuiltIn's 2021 list of Best Places To Work in New York City, and Best Midsize Companies To Work For. We've also been recognized by Forbes' Best Startup Employers, being named as one of America's Best Places to Work 2022. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day. Learn more at ThirtyMadison.com.

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

*Please be aware that there are fraudulent entities who are falsely claiming to be or represent Thirty Madison in order to solicit sensitive personal information or payment. Thirty Madison is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents.

Thirty Madison will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Thirty Madison’s trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.